Commitment to Improving Customer Satisfaction as a Basic Management Policy
First written in FY2016. 8 of 9 entries say "Restated". Latest entry: FY2026.
7 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「The basic policy governing the management of our group is to improve customer satisfaction, and we regard securing and developing personnel capable of implementing this policy as an important management issue.」
The company continues to state that improving customer satisfaction is its core management policy and that securing and developing personnel to achieve it is an important issue. - 2026-05-25RestatedGeneral Meetings of Shareholders
「In addition, we regard investment in human capital as an important foundation supporting sustainable growth. While continuing to secure and develop talent, we will improve a comfortable, safe and secure working environment, thereby enhancing productivity across the organization and increasing corporate value.」
Investment in human capital, the securing and development of talent, and improvements to the working environment are reiterated as foundations for increasing corporate value. - FY2025RestatedAnnual report
「The basic policy governing the management of our group is to improve customer satisfaction, and we regard securing and developing personnel capable of implementing this policy as an important management issue.」
The company continues to state that improving customer satisfaction is its core management policy and that securing and developing personnel to achieve it is an important issue. - FY2023RestatedAnnual report
「The basic policy governing the management of our group is to improve customer satisfaction, and we regard securing and developing personnel capable of implementing this policy as an important management issue.」
The company continues to state that improving customer satisfaction is its core management policy and that securing and developing personnel to achieve it is an important issue. - FY2021RestatedAnnual report
「The basic policy governing the management of our group is to improve customer satisfaction, and we regard securing and developing personnel capable of implementing this policy as an important management issue.」
The company continues to state that improving customer satisfaction is its core management policy and that securing and developing personnel is important to achieving it. - FY2020RestatedAnnual report
「The basic policy governing the management of our group is to improve customer satisfaction, and we regard securing and developing personnel capable of implementing this policy as an important management issue.」
The company continues to state that improving customer satisfaction is its core management policy and that securing and developing personnel is important to achieving it. - FY2018RestatedAnnual report
「The basic policy governing the management of our group is to improve customer satisfaction, and we regard securing and developing personnel capable of implementing this policy as an important management issue. To continue expanding our business performance and actively opening new locations, we will need to place even greater emphasis on these efforts going forward.」
The company continues to make improving customer satisfaction its core management policy and to treat securing and developing personnel to achieve it as an important issue. - FY2017RestatedAnnual report
「The basic policy governing the management of our group is to improve customer satisfaction, and we regard securing and developing personnel capable of implementing this policy as an important management issue.」
The company continues to state that improving customer satisfaction is its basic policy and that securing and developing personnel is important to achieving it. - FY2016First statedAnnual report
「The basic policy governing the management of our group is to improve customer satisfaction, and we regard securing and developing personnel capable of implementing this policy as an important management issue.」
This is explicitly stated as a core management policy and repeated under current issues to be addressed and the current status and outlook for management strategies.