Addressing Customer Needs Through Social Media, Store Renovations and Events
First written in FY2016. 30 of 33 entries say "Restated". Latest entry: FY2026.
22 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「① Strengthening product development capabilities Developing and selling products that reflect changing purchasing trends is the most important challenge in jewelry retailing. We will work to accurately identify consumer needs and maintain flexibility in product development. ② Improving customer service skills We have long treated the provision of high-quality customer service that satisfies customers as a priority. We will continue to develop our people and further strengthen our efforts to improve customer service skills. We will also actively work to secure new talent.」
The company continues to treat developing products that capture customer needs, improving customer service skills, and developing and securing human resources as priority issues. - FY2024RestatedAnnual report
「① Strengthening product development capabilities Developing and selling products that reflect changing purchasing trends is the most important challenge in jewelry retailing. We will work to accurately identify consumer needs and maintain flexibility in product development. ② Improving customer service skills We have long treated the provision of high-quality customer service that satisfies customers as a priority. We will continue to develop our people and further strengthen our efforts to improve customer service skills. We will also actively work to secure new talent.」
The company continues to treat developing products that capture customer needs, improving customer service skills, and developing and securing human resources as priority issues. - FY2024-Q3RestatedAnnual report
「We are working proactively to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin, thereby building a robust business foundation capable of responding to changes in any business environment.」
The company continues to strengthen customer response and its business base through improved customer service skills, stronger product development capabilities and gross margin improvement. - FY2024-Q2RestatedAnnual report
「We are working proactively to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin, thereby building a robust business foundation capable of responding to changes in any business environment.」
The company continues to strengthen customer response and its business base through customer service skills, product development capabilities and gross margin improvement. - FY2024-Q1RestatedAnnual report
「We are working proactively to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin, thereby building a robust business foundation capable of responding to changes in any business environment.」
The company continues to strengthen its business base through improved customer service skills, stronger product development capabilities and gross margin improvement. - FY2023-Q3RestatedAnnual report
「We are working proactively to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin, thereby building a robust business foundation capable of responding to changes in any business environment.」
The company continues its customer-response measures through improved customer service skills, stronger product development capabilities and gross margin improvement. - FY2023-Q2RestatedAnnual report
「We are working proactively to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin, thereby building a robust business foundation capable of responding to changes in any business environment.」
The company continues to strengthen customer response and its business base through improved customer service skills, stronger product development capabilities and gross margin improvement. - FY2023-Q1RestatedAnnual report
「Proactive efforts to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin ratios」
The company continues to pursue improved customer service skills, stronger product development capabilities that address customer needs, and gross margin improvement as customer-response measures. - FY2022RestatedAnnual report
「We are working proactively to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin, thereby building a robust business foundation capable of responding to changes in any business environment.」
The company continues to strengthen customer response and its business base through improved customer service skills, stronger product development capabilities and gross margin improvement. - FY2022-Q3RestatedAnnual report
「Against this backdrop, we continue to faithfully pursue our corporate vision, “Diversity with Brilliance.” Drawing on our extensive track record as a pioneer in jewelry chains, we are working to build a robust business base capable of responding to any changes in the environment through proactive efforts to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin ratios.」
The company continues to strengthen customer response and its business base through improved customer service skills, stronger product development capabilities and gross margin improvement. - FY2022-Q2RestatedAnnual report
「Against this backdrop, we continue to faithfully pursue our corporate vision, “Diversity with Brilliance.” Drawing on our extensive track record as a pioneer in jewelry chains, we are working to build a robust business base capable of responding to any changes in the environment through proactive efforts to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin ratios.」
The company continues its customer-response measures through improved customer service skills, stronger product development capabilities that address customer needs, and gross margin improvement. - FY2022-Q1RestatedAnnual report
「We are working proactively to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin, thereby building a robust business foundation capable of responding to changes in any business environment.」
The company continues to strengthen customer response and its business base through improved customer service skills, stronger product development capabilities and gross margin improvement. - FY2021RestatedAnnual report
「Through proactive efforts to improve high-quality customer service skills that satisfy customers and strengthen our ability to develop attractive products that meet customer needs, we are working to build a robust business base capable of responding to any changes in the environment.」
The company continues to strengthen product development capabilities and improve customer service skills as measures to address customer needs. - FY2021-Q3RestatedAnnual report
「We are working proactively to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin, thereby building a robust business foundation capable of responding to changes in any business environment.」
The company continues to strengthen customer response and its business base through improved customer service skills, stronger product development capabilities and gross margin improvement. - FY2021-Q2RestatedAnnual report
「We are working proactively to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin, thereby building a robust business foundation capable of responding to changes in any business environment.」
The company continues to improve customer service skills, strengthen product development capabilities that address customer needs, and improve gross margins. - FY2021-Q1RestatedAnnual report
「Against this backdrop, we continue to faithfully pursue our corporate vision, “Diversity with Brilliance.” Drawing on our extensive track record as a pioneer in jewelry chains, we are working to build a robust business base capable of responding to any changes in the environment through proactive efforts to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin ratios.」
The company continues to improve customer service skills, strengthen product development capabilities that address customer needs, and improve gross margins. - FY2020-Q3RestatedAnnual report
「Against this backdrop, we continue to faithfully pursue our corporate vision, “Diversity with Brilliance.” Drawing on our extensive track record as a pioneer in jewelry chains, we are working to build a robust business base capable of responding to any changes in the environment through proactive efforts to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin ratios.」
The company continues to pursue improved customer service skills, stronger product development capabilities and gross margin improvement as measures to address customer needs. - FY2020-Q2RestatedAnnual report
「We are working proactively to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin, thereby building a robust business foundation capable of responding to changes in any business environment.」
The company continues to strengthen customer response and its business base through improved customer service skills, stronger product development capabilities and gross margin improvement. - FY2020-Q1RestatedAnnual report
「We are working proactively to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin, thereby building a robust business foundation capable of responding to changes in any business environment.」
The company continues to strengthen customer response and its business base through improved customer service skills, stronger product development capabilities and gross margin improvement. - FY2019-Q3RestatedAnnual report
「Against this backdrop, we continue to faithfully pursue our corporate vision, “Diversity with Brilliance.” Drawing on our extensive track record as a pioneer in jewelry chains, we are working to build a robust business base capable of responding to any changes in the environment through proactive efforts to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin ratios.」
The company continues to strengthen customer response and its business base through improved customer service skills, stronger product development capabilities and gross margin improvement. - FY2019-Q2RestatedAnnual report
「Against this backdrop, we continue to faithfully pursue our corporate vision, “Diversity with Brilliance.” Drawing on our extensive track record as a pioneer in jewelry chains, we are working to build a robust business base capable of responding to any changes in the environment through proactive efforts to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin ratios.」
The company continues to pursue improved customer service skills, stronger product development capabilities and gross margin improvement as measures to address customer needs. - FY2019-Q1RestatedAnnual report
「We are working proactively to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin, thereby building a robust business foundation capable of responding to changes in any business environment.」
The company continues to pursue improved customer service skills, stronger product development capabilities and gross margin improvement as measures to address customer needs. - FY2018RestatedAnnual report
「In terms of store operations, we have responded to customers’ diverse requests by strengthening information dissemination through social media, including Facebook, renovating existing stores, holding regional exhibitions hosted by individual stores, participating in various external events, and developing “Velicia,” a shop-in-shop format operated in collaboration with major general merchandise stores.」
The company continues its customer-response measures through social media, store renovations, regional exhibitions, external events and the development of “Velicia” in collaboration with general merchandise stores. - FY2018-Q3RestatedAnnual report
「Through proactive efforts to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margins, we are working to build a robust business base capable of responding to any changes in the environment.」
The company continues to pursue improved customer service skills, stronger product development capabilities and gross margin improvement as measures to address customer needs. - FY2018-Q2RestatedAnnual report
「Against this backdrop, we continue to faithfully pursue our corporate vision, “Diversity with Brilliance.” Drawing on our extensive track record as a pioneer in jewelry chains, we are working to build a robust business base capable of responding to any changes in the environment through proactive efforts to improve high-quality customer service skills that satisfy customers, strengthen our ability to develop attractive products that meet customer needs, and improve gross margin ratios.」
The company continues to pursue improved customer service skills and stronger capabilities for developing attractive products as measures to address customer needs. - FY2018-Q1Expansion of initiativesAnnual report
「Improving high-quality customer service skills that satisfy customers and strengthening our ability to develop attractive products that meet customer needs」
In addition to its existing use of social media, store renovations and events, the company explicitly identifies improving high-quality customer service skills and strengthening product development capabilities that address customer needs as initiatives. - FY2017RestatedAnnual report
「In terms of store operations, we have responded to customers’ diverse requests by strengthening information dissemination through social media, including Facebook, renovating existing stores, holding regional exhibitions hosted by individual stores, participating in various external events, and developing “Velicia,” a shop-in-shop format operated in collaboration with major general merchandise stores.」
The company continues its customer-response measures through social media, store renovations, regional exhibitions, external events and collaboration with general merchandise stores. - FY2017-Q3RestatedAnnual report
「In terms of store operations, we have responded to customers’ diverse requests by strengthening information dissemination through social media, including Facebook, renovating existing stores, holding regional exhibitions hosted by individual stores, participating in various external events, and developing “Velicia,” a shop-in-shop format operated in collaboration with major general merchandise stores.」
The company continues its customer-response measures through social media, store renovations, regional exhibitions, external events and “Velicia.” - FY2017-Q2RestatedAnnual report
「In terms of store operations, we have responded to customers’ diverse requests by strengthening information dissemination through social media, including Facebook, renovating existing stores, holding regional exhibitions hosted by individual stores, participating in various external events, and developing “Velicia,” a shop-in-shop format operated in collaboration with major general merchandise stores.」
The company continues its customer-response measures through social media, store renovations, regional exhibitions, external events and “Velicia.” - FY2017-Q1RestatedAnnual report
「In terms of store operations, we have responded to customers’ diverse requests by strengthening information dissemination through social media, including Facebook, renovating existing stores, holding regional exhibitions hosted by individual stores, participating in various external events, and developing “Velicia,” a shop-in-shop format operated in collaboration with major general merchandise stores.」
The company continues its customer-response measures through social media, store renovations, regional exhibitions and external events. - FY2016First statedAnnual report
「We have responded to customers’ diverse requests by strengthening information dissemination through social media, including Facebook, renovating existing stores, holding regional exhibitions hosted by individual stores, and participating in various external events.」
The company lists information dissemination, store renovations, regional exhibitions and external events as sales initiatives.