Personal Information Leakage Risk
First written in FY2016. 3 of 5 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2026: 13 of 73 companies on the "Worse" side.
- FY2025RaisedAnnual report
「The Group holds a large amount of personal information, including member information from apps and other sources, customer information obtained through surveys, and employee information.」
In addition to the conventional member and customer information, app and other information and employee information are explicitly identified as personal information covered. - FY2022RestatedAnnual report
「Although the company takes all possible precautions in managing personal information, if personal information is leaked for any reason and this results in damages claims, a decline in social credibility, or other consequences,」
The company reiterates the risk of compensation claims and reputational damage associated with leaks of member and customer information. - FY2021RestatedAnnual report
「The Group holds a large amount of personal information, including member information obtained through direct mail and similar channels and customer information obtained through surveys. Although it takes all possible precautions in managing this personal information, if personal information is leaked for any reason and this results in damages claims, a decline in social credibility, or other consequences, this could affect operating results and financial condition.」
The company reiterates the risk of leaks associated with holding large amounts of member and customer information. - FY2017RestatedAnnual report
「The Group holds a large amount of personal information, including member information obtained through direct mail and similar channels and customer information obtained through surveys. Although it takes all possible precautions in managing this personal information, if personal information is leaked for any reason and this results in damages claims, a decline in social credibility, or other consequences, this could affect operating results and financial condition.」
The company continues to disclose the risk of leaks associated with holding large amounts of member and customer information. - FY2016First statedAnnual report
「The Group holds a large amount of personal information, including member information obtained through direct mail and similar channels and customer information obtained through surveys. Although it takes all possible precautions in managing this personal information, if personal information is leaked for any reason and this results in damages claims, a decline in social credibility, or other consequences, this could affect operating results and financial condition.」
Given its large volume of member and customer information, the company identifies compensation claims and reputational damage in the event of a leak as risks.