Sales tailored to customer types, competitiveness in systems integration and services, and support for diverse work styles

「To understand and improve organizational conditions, the company continues to conduct monthly employee opinion surveys (pulse surveys), visualizing organizational and individual issues and reflecting them in improvement measures. It also monitors trends in various employee-engagement KPIs, centered on eNPS (Employee Net Promoter Score), through employee engagement surveys conducted twice a year.」

「To support diverse work styles unconstrained by time, location, or age, the company introduced full flextime, hourly annual leave, reduced-hours and reduced-days work, and a security environment enabling remote work. To support senior employees, it introduced systems including the Takumi Program, which extends employment to age 70, and the Kiwami Program, which provides opportunities for employees aged 70 and over.」

「We will also promote multiple-job arrangements for employees seeking to build broad professional networks and improve their skills, providing a workplace where everyone can find meaning in their work and make effective use of their capabilities. Going forward, we will seek to establish these personnel systems, realize an autonomous, highly flexible way of working, and become an attractive company where employees can take on new challenges every day.」

「The company is promoting work regardless of location through the use of web conferencing systems and remote-access tools. To support diverse work styles, it has introduced systems including full flextime, hourly annual leave, and reduced-hours and reduced-days work arrangements. To support senior employees, it has introduced programs including the Takumi Program, which extends employment to age 70, and the Kiwami Program, which provides opportunities for employees aged 70 and over.」

「With no signs yet of an end to the COVID-19 pandemic, customer needs have shifted from the emergency establishment of telework infrastructure to a phase of advancing DX through the digitization of business operations, including the elimination of paper and seals.」

「The company is also focusing on new initiatives looking ahead, including the launch of the cloud service Digital Business Solution “Omakase Seikyu,” which enables customers to eliminate paper and seals, and the promotion of Style J, a new way of working aimed at improving employee autonomy and motivation in the New Normal era.」

「In cloud services, new secured value has been steadily building through orders for projects supporting work-style reforms centered on telework, including digitization projects that eliminate paper and Excel and business automation using RPA (Robotic Process Automation).」

「Meanwhile, sales of hardware centered on impact printers declined as demand trended downward. However, the company promoted sales-expansion measures, including collaboration with business partners and customer replacement activities, limiting the decline as much as possible.」

「Although sales of impact printers continued to trend downward because of declining corporate demand, the company promoted sales-expansion measures, including collaboration with business partners and customer replacement activities, limiting the decline as much as possible.」

「Against this backdrop, the current fiscal year is the third year of the 4-year medium-term management plan Transform2020. With achieving the Transform2020 plan, launching work-style reform and transitioning to sustainable growth as the Group's basic management policies, we worked to further improve performance by expanding the businesses of the 7 growth businesses, WILD7 [cloud services, New SI (system development using new methods), security services, JB Software, healthcare (medical), 3D business and human-resources development services (training)], and supporting customers' digital transformation initiatives.」

「while promoting sales-expansion measures through collaboration with business partners and customer replacement activities」

「In addition to pursuing further cost reductions, the company implemented sales-expansion measures by promoting collaboration with partner companies and customer replacement activities.」

「To meet customers' changing needs from ownership to usage, the company is promoting proposals for system development projects and cloud services by approaching business divisions that use IT.」

「To meet customers' changing needs from ownership to usage, the company is promoting proposals for system development projects and cloud services by approaching business divisions that use IT.」

「We will work to strengthen the Company's business foundation by promoting sales activities tailored to customers' business models, improving competitiveness in systems development (SI) and services, advancing business reform, supporting diverse work styles, and optimizing the office environment.」