Reputational and Compensation Risk from Food Safety Incidents and Labeling Errors
First written in FY2017. 1 of 3 entries say "Restated". Latest entry: FY2021.
The whole theme swung hardest in 2025: 3 of 15 companies on the "Worse" side.
6 other companies' latest entry also says "Mitigated".
- FY2021MitigatedAnnual report
「The Group has established the Group Quality Assurance Office as a specialized department and, under its guidance, implements thorough, consistent hygiene management from procurement and manufacturing through food preparation at stores in order to provide customers with safe food. It has also established a system that enables the provision of appropriate information, including by updating allergen and country-of-origin information when products are introduced or discontinued.」
As measures to address food-related incident risks, the Group specified its consistent hygiene management from procurement and manufacturing through food preparation at stores, as well as its system for updating allergen and country-of-origin information. - FY2018RestatedAnnual report
「The Group implements thorough hygiene management to provide customers with safe food. However, if a product-related incident occurs due to a hygiene problem such as food poisoning or a labeling error, the resulting damage to the corporate image and payment of damages could have a significant impact on performance.」
The risks of reputational damage and compensation arising from food-related incidents and labeling errors continue to be disclosed. - FY2017First statedAnnual report
「The Group implements thorough hygiene management to provide customers with safe food. However, if a product-related incident occurs due to a hygiene problem such as food poisoning or a labeling error, the resulting damage to the corporate image and payment of damages could have a significant impact on performance.」
While hygiene management is in place, the disclosure indicates reputational and compensation risks arising from product-related incidents such as food poisoning, hygiene problems and labeling errors.