Providing post-purchase peace of mind through warranties and after-sales service
First written in FY2018. 2 of 3 entries say "Restated". Latest entry: FY2023.
The whole theme swung hardest in 2020: 1 of 9 companies on the "Worse" side.
7 other companies' latest entry also says "Restated".
- FY2023RestatedAnnual report
「The Group shares sales expertise through personnel exchanges and other measures between the two segments. It also pursues the benefits of Group management by selling used cars acquired by Group companies through the optimal segment and having the segment with the appropriate service facilities handle Group repairs centrally. Through the provision of comprehensive after-sales service and a reassuring car ownership experience after purchase, the Group aims to build a strong sales platform supported by customers.」
The Group continues to optimize used-car sales, share repair capabilities and provide post-purchase peace of mind through comprehensive after-sales service. - FY2019RestatedAnnual report
「The Group has worked to build a strong sales platform by providing a reassuring car ownership experience after purchase through comprehensive warranties and after-sales services.」
The provision of post-purchase peace of mind through warranties and after-sales service continues as a measure to strengthen the sales platform. - FY2018First statedAnnual report
「The Group has worked to build a strong sales platform by providing a reassuring car ownership experience after purchase through comprehensive warranties and after-sales services.」
In addition to addressing customer needs across new and used vehicles and brands, the disclosure describes warranties and after-sales service as measures to strengthen the sales platform.