Improving product search and customer service quality through an image search engine
First written in FY2020-Q2. 1 of 2 entries say "Advanced", first in FY2020. Latest entry: FY2020.
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- FY2020AdvancedAnnual report
「We renewed the "Nitori Official Smartphone App." In addition to the image search function, which searches for and displays identical or similar products we carry based on photographs and images from magazines and the internet and allows users to purchase them directly through the online shop, we added functions that provide store inventory information and the in-store location of products, working to improve customer convenience.」
The previously planned image search function was added to the official smartphone app, including integration with store inventory and in-store location information. - FY2020-Q2First statedAnnual report
「As another initiative, we worked to introduce "Image Search," Japan's first image search engine capable of finding identical or similar products from photographs and image data. The feature is scheduled to be added to the "Nitori Official Smartphone App" this autumn, enabling users to search for and display identical or similar products among those we carry based on photographs or screenshot images from magazines and the internet, and purchase them directly through our online shop. It is also scheduled to be added to an employee app, with the aim of improving customer service quality by enhancing employees' product search and interior coordination proposal capabilities.」
"Image Search," which searches for identical or similar products from images and allows users to purchase them directly through the online shop, was introduced and is scheduled to be added to the official app and employee app this autumn. This initiative is intended to improve customers' purchasing convenience and employees' ability to search for products and propose interior coordination.