Improving customer satisfaction and promoting sales through the company's own card
First written in FY2017. 6 of 8 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2020: 4 of 45 companies on the "Worse" side.
0 other companies' latest entry also says "Other".
- FY2026Added an option for shareholder benefitsAnnual report
「Digital Gift® worth ¥1,000 or a QUO Card (QUO card) worth ¥1,000 will be presented to shareholders who hold at least 1 unit (100 shares) and whose record of holding at least 100 shares under the same shareholder number has been continuously listed or recorded in the shareholder registry as of the record date (the end of February), the record date in the previous year, and the end of August.」
The benefit worth ¥1,000 for shareholders with continuous holdings was updated to allow a choice of Digital Gift in addition to the existing QUO Card. - FY2024RestatedAnnual report
「With respect to its proprietary card system, the company will improve customer satisfaction and further promote sales through customer services, including awarding points to card members, as well as holding events and providing information.」
Measures to improve customer satisfaction and promote sales through points, member events, and information provision under the company’s proprietary card program have been reconfirmed. - FY2023RestatedAnnual report
「With respect to its proprietary card system, the company will improve customer satisfaction and further promote sales through customer services, including awarding points to card members, as well as holding events and providing information.」
Measures to improve customer satisfaction and promote sales through points, member events, and information provision under the company’s proprietary card program have been reconfirmed. - FY2022RestatedAnnual report
「With respect to its proprietary card system, the company will improve customer satisfaction and further promote sales through customer services, including awarding points to card members, as well as holding events and providing information.」
Measures to improve customer satisfaction and promote sales through points, member events, and information provision under the company’s proprietary card program have been reconfirmed. - FY2021RestatedAnnual report
「With respect to its proprietary card system, the company will improve customer satisfaction and further promote sales through customer services, including awarding points to card members, as well as holding events and providing information.」
Measures to improve customer satisfaction and promote sales through points, member events, and information provision under the company’s proprietary card program have been reconfirmed. - FY2020-Q3RestatedAnnual report
「Revenue increased year on year as a result of intensified sales promotion ahead of the consumption tax increase, including events marking the 50th anniversary of the company’s home improvement center business.」
Although increased revenue from sales promotion is indicated, no specific relationship with the company’s existing customer satisfaction and sales promotion measures using its proprietary card is described. - FY2019RestatedAnnual report
「With respect to its proprietary card system, the company will improve customer satisfaction and further promote sales through customer services, including awarding points to card members, as well as holding events and providing information.」
Measures to improve customer satisfaction and promote sales through points, member events, and information provision under the company’s proprietary card program have been reconfirmed. - FY2017First statedAnnual report
「The company completed the rollout of its proprietary card system to all stores in March 2008. In addition to customer services through the awarding of points, it will continue to improve customer satisfaction and further promote sales by holding events for card members and providing information.」
The company has completed the rollout of its proprietary card to all stores and continues measures to improve customer satisfaction and promote sales through points, member events, and information provision.