Establishment of a Crisis Response Headquarters and Customer Issue Response Desk
First written in FY2017. 5 of 8 entries say "Restated". Latest entry: FY2025.
7 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「As part of its risk management activities, the company establishes a crisis response headquarters headed by the president when a crisis occurs. In addition to ensuring the safety of students in the event of accidents and other incidents, it has established a dedicated telephone line for customer disputes and other issues, and responds based on reports from the responsible personnel.」
The company reiterates its response framework comprising a crisis response headquarters headed by the president, measures to ensure safety in the event of accidents and other incidents, and a dedicated telephone line for customer issues. - FY2024AdvancedAnnual report
「As a company intended to continue and develop over the long term, we have established a Risk Management Policy and an Emergency Response Policy in preparation for management crises caused by natural disasters and unforeseen events, and have built a framework for assessing situations and taking appropriate action. With respect to compliance risk management, we have established a system under which whistleblowers are protected under the Whistleblower Protection Policy, while violations of laws and regulations and breaches of corporate ethics can be identified, monitored and remedied. In addition, we have established a call center to facilitate the collection of opinions from students and their parents, share information among senior management, and work toward the early identification of issues and appropriate customer relations.」
In addition to the existing crisis response headquarters and customer-issue response measures, the company has specified a response framework incorporating a Risk Management Policy, an Emergency Response Policy, a Whistleblower Protection Policy and a call center. - FY2023RestatedAnnual report
「As part of its risk management activities, the company establishes a crisis response headquarters headed by the president when a crisis occurs. In addition to ensuring the safety of students in the event of accidents and other incidents, it has established a dedicated telephone line for customer disputes and other issues, and responds based on reports from the responsible personnel.」
The company reiterates its response framework comprising a crisis response headquarters headed by the president, measures to ensure safety in the event of accidents and other incidents, and a dedicated telephone line for customer issues. - FY2021RestatedAnnual report
「As part of its risk management activities, the company establishes a crisis response headquarters headed by the president when a crisis occurs.」
The company reiterates its framework comprising a crisis response headquarters headed by the president, a dedicated telephone line for customer issues, and consultation with retained legal counsel as necessary. - FY2020RestatedAnnual report
「As part of its risk management activities, the company establishes a crisis response headquarters headed by the president when a crisis occurs.」
The company continues its response framework comprising a crisis response headquarters, a dedicated telephone line for customer issues, and consultation with retained legal counsel as necessary. - FY2019RestatedAnnual report
「As part of its risk management activities, the company establishes a crisis response headquarters headed by the president when a crisis occurs.」
The company continues its response framework comprising a crisis response headquarters, a dedicated telephone line for customer issues, and consultation with retained legal counsel as necessary. - FY2018AdvancedAnnual report
「As part of its risk management activities, the company establishes a crisis response headquarters headed by the president when a crisis occurs. In addition to ensuring the safety of students in the event of accidents and other incidents, it has established a dedicated telephone line for customer disputes and other issues, and responds based on reports from the responsible personnel. The company also consults its retained legal counsel as necessary and receives timely advice.」
In addition to the existing crisis response headquarters and dedicated telephone line, the company describes a response framework that includes consulting retained legal counsel as necessary. - FY2017First statedAnnual report
「As part of its risk management activities, the company establishes a crisis response headquarters headed by the president when a crisis occurs. In addition to ensuring the safety of students in the event of accidents and other incidents, it has established a dedicated telephone line for customer disputes and other issues, and responds based on reports from the responsible personnel.」
The company presents a risk management framework comprising a crisis response headquarters headed by the president when a crisis occurs, measures to ensure safety in the event of accidents and other incidents, and a dedicated telephone line for customer issues.