Rapid Response to System Failures and 100% Customer Assistance
First written in FY2020. 1 of 2 entries say "Advanced", first in FY2021. Latest entry: FY2021.
0 other companies' latest entry also says "Advanced".
- FY2021AdvancedAnnual report
「Because unexpected failures cannot necessarily be reduced to zero, we will take the following measures to detect and recover from them at an early stage and minimize their impact on customers' operations: ① strengthening the verification framework when providing programs; ② strengthening BCP measures when failures occur; ③ shortening the time required for recovery; and ④ evaluating and verifying the effectiveness of various measures through third-party organizations.」
We specified the response to system failures in 4 areas: program verification, BCP, shorter recovery times, and third-party evaluation and verification. - FY2020First statedAnnual report
「If a failure occurs in our systems, however unlikely, we identify the affected users and notify them of the nature of the failure and how to address it. Under our policy of “100% customer recovery support,” we are developing a framework to provide rapid assistance with recovery.」
We newly identified as a priority issue the development of a framework to identify and notify users and provide rapid recovery support in the event of a system failure, under the policy of “100% customer recovery support.”