Supporting Employees through a Customer Harassment Response App
First written in FY2026-H1. 2 of 3 entries say "Advanced", first in FY2026. Latest entry: FY2027-H1.
No other company in this theme has enough history to compare yet.
- FY2027-H1AdvancedAnnual report
「Ahead of the October enforcement of the revised Comprehensive Labor Policies Promotion Act, we announced in September Safe Assist, a service supporting companies’ measures against customer harassment, also known as kasuhara. The service provides an organizational framework for protecting employees, including audio recording through dedicated apps for iPhone and Apple Watch when an employee experiences customer harassment, HELP notifications to supervisors and information sharing at headquarters.」
The app supporting employees affected by customer harassment was announced as a business service equipped with audio recording, notification to supervisors and information sharing with headquarters. - FY2026AdvancedAnnual report
「The company also developed an app that allows employees who experience customer harassment at stores or customer premises to report it to a registered supervisor while recording the audio, and began pilot testing in October.」
The customer harassment response app includes audio recording in addition to reporting to supervisors, and pilot testing began. - FY2026-H1First statedAnnual report
「In August, we also developed an app that allows employees to report incidents to their supervisors from an iPhone or Apple Watch when they experience customer harassment, and began pilot testing in October」
The company disclosed for the first time its initiative to develop an app that allows employees subjected to customer harassment to report the incident to their supervisors from an iPhone or Apple Watch, with pilot testing scheduled to begin in October 2025.