Building a distinctive travel business model based on customer trust and enhancing corporate value
First written in FY2017. 3 of 6 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2023: 1 of 7 companies on the "Worse" side.
11 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「The Group will work to strengthen internal controls, including risk management, while placing customer trust at the foundation of its business activities.」
The Company continues its policy of placing customer trust at the foundation of its business activities and strengthening internal controls. - FY2024-Q2AdvancedAnnual report
「The Group will place even greater focus on the steady implementation of measures to prevent recurrence in order to restore trust among society as a whole, including shareholders, investors, business partners and other stakeholders.」
Regarding the restoration of trust lost as a result of the overbilling case, the Company formulated and disclosed measures to prevent recurrence and moved to a stage of placing even greater focus on their steady implementation. - FY2023WorsenedAnnual report
「First, to restore the trust in the Group that was lost as a result of the overbilling case involving 近畿日本ツーリスト株式会社, the Company will strengthen its internal control system to prevent recurrence and foster a culture that places compliance first.」
Against the policy of enhancing corporate value based on customer trust, the Company stated that the overbilling case had severely damaged trust in the Group and identified restoring trust through recurrence prevention and fostering a culture of compliance as its top priorities. - FY2021RestatedAnnual report
「Our Group places customer trust at the foundation of its business activities and aims to remain a company loved by its customers. By developing a travel business model unlike those of other groups, strengthening internal controls including risk management, and enhancing CSR activities, we will increase the corporate value of our Group as a whole.」
The Company is reaffirming its basic policy of enhancing corporate value through a distinctive travel business model based on customer trust, internal control and CSR. - FY2020RestatedAnnual report
「Our Group places customer trust at the foundation of its business activities and aims to remain a company loved by its customers. By developing a travel business model unlike those of other groups, strengthening internal controls including risk management, and enhancing CSR activities, we will increase the corporate value of our Group as a whole.」
The Company is reaffirming its goal of enhancing corporate value through a distinctive travel business model based on customer trust. - FY2017First statedAnnual report
「The Group places customer trust at the foundation of its business activities and aims to remain a company loved by its customers. It will build a travel business model unlike those of other corporate groups and enhance corporate value across the Group.」
The Company set out a basic policy of building a travel business model unlike those of other corporate groups, based on customer trust, and enhancing corporate value across the Group.