Creating an attractive hotel through tradition and customer-first principles
First written in FY2016. 2 of 4 entries say "Restated". Latest entry: FY2027-H1.
No other company in this theme has enough history to compare yet.
- FY2027-H1AdvancedAnnual report
「We also worked to attract new customers by actively communicating the strengths we have developed through our history and traditions, seeking to enhance brand value, and strengthening communications through social media and our website.」
The Company has specified initiatives to communicate its history and traditions as strengths, thereby enhancing brand value and attracting new customers. - FY2023RestatedAnnual report
「① We aim to be a company that puts customers first and provides them with emotional satisfaction. ② Through our hotel business, we aim to be a company that contributes to social and economic development. ③ We aim to be a company that fulfills its responsibilities to stakeholders, including shareholders, customers, employees, partners and the local community, and conducts business activities in accordance with social norms.」
The Company continues to pursue as its management policies putting customers first, contributing to society and the economy, and fulfilling its responsibilities to stakeholders. - FY2022RestatedAnnual report
「① We aim to be a company that puts customers first and provides them with emotional satisfaction. ② Through our hotel business, we aim to be a company that contributes to social and economic development. ③ We aim to be a company that fulfills its responsibilities to stakeholders, including shareholders, customers, employees, partners and the local community, and conducts business activities in accordance with social norms.」
The Company continues to state as its management policies putting customers first, contributing to society through its hotel business and fulfilling its responsibilities to stakeholders. - FY2016First statedAnnual report
「As the Company will celebrate its 129th anniversary in fiscal 2017, under the philosophy that "tradition is for the future," we will carefully review our current position and make every effort to prepare fully for the future. In particular, based on our fundamental principle of "being thoroughly customer-first and providing customers with emotional satisfaction," we will continue working to be an attractive hotel that can always provide a sense of excitement to guests visiting from Japan and overseas, as well as to customers from the local Kyoto community.」
The Company states that its management approach is based on the principle of carrying tradition into the future, putting customers first, and providing emotional satisfaction and a sense of excitement to domestic, international and local customers.