Enhancing value based on customer needs and acquiring repeat and new customers
First written in FY2026. 1 of 2 entries say "Advanced", first in FY2027-H1. Latest entry: FY2027-H1.
2 other companies' latest entry also says "Advanced".
- FY2027-H1AdvancedAnnual report
「Under these circumstances, the Company has worked to improve customer satisfaction by actively organising various events and implementing sales promotion initiatives. It has also worked to acquire new customers by actively communicating the strengths it has built through its history and traditions, thereby enhancing brand value, and by strengthening the communication of information through social media and its website.」
It states that the Company advanced customer satisfaction, brand value and new customer acquisition through events and sales promotion, communicating its history and traditions, and using social media and its website. - FY2026First statedAnnual report
「The Company has also worked to enhance added value and improve customer satisfaction by reviewing its products and services based on customer needs. In addition, it has promoted repeat usage by strengthening relationships with existing customers, while focusing on acquiring new customers and strengthening its earnings base.」
It describes for the first time, as an integrated measure to strengthen the earnings base, reviewing products and services based on customer needs, promoting repeat usage by strengthening relationships with existing customers, and acquiring new customers.