Contents of this document
- Investment in upstream areas such as consulting and engineering
- Development of new services and markets through M&A and alliances
- Investment in AI and IT infrastructure
- AI-first transformation of customer-facing and internal operations
- Launch of the new medium-term business plan for fiscal 2026–2028
- Number of companies adopting trans-DX for Support125 companiesYear on year against the same period last yearExpansion
| Item | Details |
|---|---|
| Document type | Financial results presentation |
| Fiscal Period Covered | Fiscal year ending March 2026, full-year results |
| Net Sales | ¥3,938.7 100 million (YoY +4.8%) |
| Operating profit | ¥165.6 100 million (YoY +14.4%) |
| Ordinary income | ¥189.7 100 million (YoY +21.0%) |
| Net income | ¥130.8 100 million (net income attributable to owners of the parent) (YoY +15.5%) |
| Gross Profit Margin | 19.5% |
| Operating profit margin | 4.2% |
| Selling, general and administrative expenses | ¥600.8 100 million |
| Results for the three months of the current quarter | Net Sales ¥1,009.6 100 million (YoY +5.2%) / Operating profit ¥31.5 100 million (YoY -6.0%) |
| Full-year earnings forecast | Subject Fiscal year ending March 2027 / Net Sales ¥4,100 100 million / Operating profit ¥168 100 million / Ordinary income ¥178 100 million / Net income attributable to owners of the parent ¥135 100 million / EPS ¥360.3 |
| Progress against full-year forecast | Revenue for the fiscal year ended March 2026 98.5% / Operating profit, fiscal year ended March 2026 106.8% / Ordinary income for the fiscal year ended March 2026 111.6% / Net income attributable to owners of the parent for the fiscal year ending March 2026 113.8% |
| Self-assessment against the plan | Financial targets under the previous medium-term business plan were not achieved |
| Segment results | Domestic BPO business Net Sales ¥1,200.1 100 million (YoY +12.3%) / Operating profit margin 7.1% / Domestic CX business Net Sales ¥1,938.7 100 million (YoY +6.2%) / Operating profit margin 2.8% / Global Business Net Sales ¥1,100.8 100 million (YoY +7.6%) / Operating profit margin 1.3% / Other affiliated companies Net Sales ¥383.8 100 million (YoY +1.7%) / Operating profit margin 6.8% |
| Breakdown of Factors Affecting the Change | Standalone services operating profit Gross profit +¥3.56 billion / Selling, general and administrative expenses -¥1.99 billion / Operating profit +¥1.57 billion / Net income attributable to owners of the parent Operating profit +¥2.08 billion / Non-Operating Income and Expenses +¥1.20 billion / Extraordinary Gains and Losses -¥300 million / Income Taxes -¥1.22 billion / Profit or Loss Attributable to Non-Controlling Interests -¥10 million / Net income +¥1.75 billion / Foreign Exchange Gains +¥980 million |
| Key KPIs | Number of companies adopting trans-DX for Support 125 companies |
| Number of stores and locations | Service locations at period-end 187 Location / Change during the period +3 locations (domestic +2, overseas +1) |
| Number of employees | Consolidated number of employees 43,571 people / Consolidated temporary employees 28,112 people / Standalone employees 18,141 people |
| Assumptions Underlying the Business Outlook | South Korean won 1 KRW = ¥0.110 / Chinese yuan 1 CNY = ¥21 |
| Medium-term management plan targets | Target fiscal year FY2028 / Consolidated revenue ¥470 billion / Consolidated operating profit ¥22.5 billion / Consolidated operating margin 4.8% / ROA At least 6% / ROE 10% or higher / Rating A-range rating |
| Financial targets | ROA Target At least 6% / Actual results 6.1% / ROE Target 10% or higher / Actual results 10.6% / Operating profit margin Target 4.8% / Actual results 4.2% |
| Annual Dividend | Annual dividend per share ¥140 per share (planned for the fiscal year ending March 2026) / Interim and Year-End Breakdown Not disclosed |
| Payout ratio | 40% (from the dividend payable in June 2026) |
| Capital expenditures | ¥47.3 100 million |
| New initiatives | Investment in upstream areas such as consulting and engineering, Development of new services and markets through M&A and alliances, Investment in AI and IT infrastructure, AI-first transformation of customer-facing and internal operations, Launch of the new medium-term business plan for fiscal 2026–2028 |
Items this document does not state (6)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.In domestic BPO, revenue from highly specialized back-office operations and digital BPO increased. In domestic CX, the number of companies adopting trans-DX for Support increased, and revenue from digital contact centers grew. The global business also recorded higher revenue. In standalone services, the gross margin improved due to higher revenue, increased utilization, progress in price negotiations, and a focus on highly profitable projects.