Customer-First Principles and Customer Satisfaction Philosophy

「Going forward, the Group will continue to work to establish absolute safety at passenger terminals, which are social infrastructure, while seeking to improve convenience, comfort and functionality, enhance corporate value through the ongoing creation of value at Haneda Airport, and contribute to the development of air transportation.」

「Going forward, we will reliably fulfill our social responsibilities by establishing absolute safety at passenger terminals, operating them with a customer-focused approach, and ensuring stable and efficient operations.」

「We will also seek to enhance corporate value by pursuing customer-first principles and absolute safety, improving convenience, comfort and functionality, creating value at Haneda Airport on an ongoing basis, and contributing to the development of air transportation.」

「While applying the lessons learned during the COVID-19 pandemic to terminal operations, our Group will steadily capture recovering passenger demand and set a course for renewed growth. We will also work to improve the convenience, comfort and functionality of Haneda Airport Passenger Terminal and enhance the value of Haneda Airport, the gateway to the skies for Japan and the Tokyo metropolitan area, by enabling all customers to enter, leave and move through the airport safely and smoothly.」

「While applying the lessons learned during the COVID-19 pandemic to terminal operations, our Group will steadily capture recovering passenger demand and set a course for renewed growth. We will also work to improve the convenience, comfort and functionality of Haneda Airport Passenger Terminal and enhance the value of Haneda Airport, the gateway to the skies for Japan and the Tokyo metropolitan area, by enabling all customers to enter, leave and move through the airport safely and smoothly.」

「Based on these trends, our Group will ensure the safety and security of Haneda Airport users and operate the passenger terminals in a manner that accurately reflects demand. Over the longer term, we expect aviation demand to grow steadily, and will continue working to further improve the convenience, comfort and functionality of Haneda Airport, the gateway to the skies for Japan and the Tokyo metropolitan area, thereby enhancing the value of Haneda Airport.」

「Going forward, to fulfil our responsibilities as the airport facilities operator responsible under the Airport Act for constructing, managing and operating Haneda Airport's domestic passenger terminal, we will work with consolidated subsidiary TIAT, which constructs, manages and operates the international passenger terminal. While monitoring trends in the Japanese economy and aviation industry, we will pursue improvements in passenger terminal convenience, comfort and functionality as one group, based on our basic philosophy and medium-term management plan, and work to establish a customer-first approach and absolute safety」

「With the Tokyo Olympic and Paralympic Games approaching, we will work together as one Haneda organisation, as the gateway to the skies for the Tokyo metropolitan area, and provide convenient, comfortable and functional facilities and services at both the domestic and international terminals」

「With the Tokyo Olympic and Paralympic Games approaching, we will work together as one Haneda organisation, as the gateway to the skies for the Tokyo metropolitan area, and provide convenient, comfortable and functional facilities and services at both the domestic and international terminals」

「With the Tokyo Olympic and Paralympic Games approaching, we will work together as one Haneda organisation, as the gateway to the skies for the Tokyo metropolitan area, and provide convenient, comfortable and functional facilities and services at both the domestic and international terminals」

「Going forward, to fulfil our responsibilities as the airport facilities operator responsible under the Airport Act for constructing, managing and operating Haneda Airport's domestic passenger terminals, we will work with TIAT, which constructs, manages and operates the international passenger terminal. While monitoring trends in the Japanese economy and aviation industry, we will pursue improvements in passenger terminal convenience, comfort and functionality as one group, based on our basic philosophy and medium-term management plan. We will work to establish a customer-first approach and absolute safety, create value continuously at Haneda Airport, contribute to the development of air transportation, and enhance corporate value.」

「All airport staff maintain a high level of awareness and strive to provide facilities and services from the customer's perspective, while」

「All airport staff maintain a high level of awareness and strive to provide facilities and services from the customer's perspective」

「As one group, we strive to improve the convenience, comfort and functionality of the passenger terminal, and work to establish a customer-first approach and absolute safety」

「In addition to pursuing customer-oriented passenger terminal operations, we are thoroughly implementing a customer-first approach under the Group's CS principles, “Comfort for those who arrive, happiness for those who depart.” We are also actively developing human resources and working across the entire company to further improve services and increase earnings, while actively implementing initiatives based on the medium-term management plan.」

「In addition to pursuing customer-oriented passenger terminal operations, we are thoroughly implementing a customer-first approach under the Group's CS principles, “Comfort for those who arrive, happiness for those who depart.” We are also actively developing human resources and working across the entire company to further improve services and increase earnings, while actively implementing initiatives based on the medium-term management plan.」

「In addition to pursuing customer-oriented passenger terminal operations, we are thoroughly implementing a customer-first approach under the Group's CS principles, “Comfort for those who arrive, happiness for those who depart.” We are also actively developing human resources and working across the entire company to further improve services and increase earnings, while actively implementing initiatives based on the medium-term management plan.」

「In addition to pursuing customer-oriented passenger terminal operations, we are thoroughly implementing a customer-first approach under the Group's CS principles, “Comfort for those who arrive, happiness for those who depart.” We are also actively developing human resources and working across the entire company to further improve services and increase earnings, while actively implementing initiatives based on the medium-term management plan.」

「In addition to pursuing customer-oriented passenger terminal operations, we are thoroughly implementing a customer-first approach under the Group's CS principles, “Comfort for those who arrive, happiness for those who depart.” We are also actively developing human resources and working across the entire company to further improve services and increase earnings, while actively implementing initiatives based on the medium-term management plan.」

「In addition to pursuing customer-oriented passenger terminal operations, we are thoroughly implementing a customer-first approach under the Group's CS principles, “Comfort for those who arrive, happiness for those who depart.” We are also actively developing human resources and working across the entire company to further improve services and increase earnings, while actively implementing initiatives based on the medium-term management plan.」

「In addition to pursuing customer-oriented passenger terminal operations, we are thoroughly implementing a customer-first approach under the Group's CS principles, “Comfort for those who arrive, happiness for those who depart.” We are also actively developing human resources and working across the entire company to further improve services and increase earnings, while actively implementing initiatives based on the medium-term management plan.」

「In addition to pursuing customer-oriented passenger terminal operations, we are thoroughly implementing a customer-first approach under the Group's CS principles, “Comfort for those who arrive, happiness for those who depart.” We are also actively developing human resources and working across the entire company to further improve services and increase earnings, while actively implementing initiatives based on the medium-term management plan.」