Enhancing Employee Expertise and Developing the Internal Work Environment

「We have begun various initiatives to establish an earnings structure capable of generating sustainable profit growth by further enhancing our brand strength through strategic investment in human capital and facilities, implementing an appropriate pricing structure based on a high-value-added strategy, and improving productivity through the active adoption of technological innovations, including AI.」

「Specifically, under its mentor program, experienced employees assigned to each workplace train new hires, while putting their own know-how into words and accumulating and sharing it as the organization’s intellectual capital. During the period of the current medium-term management plan, the company will also expand tiered and cross-functional training tailored to employees’ responsibilities, from new hires through executive-level employees.」

「To strengthen its management foundation, the company is focusing on investment in human capital to achieve sustainable business growth, improving employee compensation and benefits, and improving the employment environment with a focus on making use of diverse talent.」

「The company steadily strengthened its management foundation to maximize the earning power of existing assets by improving the employment environment with a focus on making use of diverse talent.」

「The company also places importance on the characteristics of the service industry, in which employee satisfaction is closely linked to customer satisfaction, and is improving the internal work environment to address employees’ hygiene factors and motivators.」

「To enable employees to develop independently, the company provides a training framework in which employees serve both as “mentors” and “learners,” promotes employee skills development, and develops personnel capable of providing customers with the highest level of service.」