Profit pressure from expanding call-center orders and higher outsourcing costs
First written in FY2018-Q1. 8 of 21 entries say "Worsened", first in FY2021-Q2. Latest entry: 2026-10-28.
Creo moved to the "Worse" side of this theme in 2020, 2 years before the typical company in this theme (2022).
The whole theme swung hardest in 2019: 3 of 8 companies on the "Worse" side.
3 other companies' latest entry also says "Worsened".
- FY2026WorsenedAnnual report
「The company reported lower revenue and profit due to the insourcing of operations by a major customer following organizational integration. As a result, revenue was ¥4,275 million, down 2.6% year on year, and operating profit was ¥275 million, down 14.0% year on year.」
In the support services business, the impact of organizational integration and in-house production by major customers materialized as full-year declines in revenue and profit, with the deterioration continuing from the delayed recovery in the previous fiscal year. - 2026-05-08WorsenedFinancial results presentation
「主要顧客の組織統合に伴う業務の内製化や、既存の大型サポートプロジェクトの終了が売上・利益に影響」
サポートサービス事業では、主要顧客の内製化と大型プロジェクト終了の影響により、売上高・営業利益の減少が通期で具体化した。 - FY2026-H1WorsenedAnnual report
「Due mainly to delays in recovering from lower orders from major customers, revenue decreased by ¥59 million year on year and operating profit decreased by ¥10 million year on year.」
In the support services business, the explanation deteriorated from a bottoming out and recovery in orders from major customers, as previously reported, to a ¥59 million decline in revenue and a ¥10 million decrease in operating profit due to delayed recovery. - FY2025-H1WorsenedAnnual report
「Net sales decreased by ¥92 million year on year and operating profit decreased by ¥72 million, owing to the decline following large projects, the impact of major customers bringing work in-house, and increased recruitment expenses, among other factors.」
In the support services business, the combined effects of a decline following large projects, the insourcing of operations by major customers and increased recruitment expenses resulted in a ¥92 million decline in revenue and a ¥72 million decrease in operating profit. - FY2024Full-year confirmation of BPO-driven revenue growth and recruitment-cost-driven profit declineAnnual report
「Due mainly to increased BPO services, revenue increased by ¥106 million year on year, while operating profit decreased by ¥10 million year on year due to higher recruitment expenses resulting from strengthened hiring activities.」
In the support services business, full-year revenue growth from increased BPO services coexisted with a ¥10 million decrease in operating profit due to higher recruitment expenses associated with strengthened hiring activities. - FY2024-Q3Revenue growth, with the decline in profit wideningAnnual report
「Net sales increased by ¥64 million year on year, owing in part to growth in BPO services, while operating profit decreased by ¥24 million due to higher recruitment expenses resulting from intensified hiring.」
In the support services business, increased BPO services resulted in revenue growth, while higher recruitment expenses associated with strengthened hiring activities led to lower profit. The impact expanded from a ¥19 million increase in revenue and a ¥3 million decrease in operating profit in the previous quarter. - FY2024-Q2Revenue growth and profit decline due to increased BPO and recruitment costsAnnual report
「Net sales increased by ¥19 million year on year, owing in part to growth in BPO services, while operating profit decreased by ¥3 million due to higher recruitment expenses resulting from intensified hiring.」
In the support services business, increased BPO services resulted in revenue growth, while higher recruitment expenses associated with strengthened hiring activities led to lower profit. - FY2024-Q1Profit growth from higher unit prices despite lower revenueAnnual report
「Revenue decreased by ¥14 million year on year, while operating profit increased by ¥8 million year on year due mainly to higher unit prices on certain projects.」
In the support services business, revenue decreased by ¥14 million, while operating profit increased by ¥8 million due to higher unit prices on certain projects. - FY2023-Q3RestatedAnnual report
「Due to steady performance in help desk and technical support services, revenue increased by ¥20 million year on year and operating profit increased by ¥29 million year on year.」
In the support services business, revenue and profit growth due to steady performance in help desk and technical support services continues. - FY2023-Q2RestatedAnnual report
「Due to a rebound from the temporary decline in orders in the same period of the previous year, revenue increased by ¥39 million year on year and operating profit increased by ¥28 million year on year.」
In the support services business, the explanation of revenue and profit growth due to a rebound from the temporary decline in orders in the same period of the previous year continues. - FY2023-Q1MitigatedAnnual report
「Due to a rebound from the temporary decline in orders in the same period of the previous year, revenue increased by ¥41 million year on year and operating profit increased by ¥29 million year on year.」
In the support services business, the rebound from the temporary decline in orders in the same period of the previous year improved performance from the previously reported deterioration caused by lower orders to growth in both revenue and profit. - FY2022-Q1WorsenedAnnual report
「Due mainly to lower-than-planned orders for research-related services, revenue decreased by ¥67 million year on year and operating profit decreased by ¥25 million year on year.」
In the support services business, the explanation changed from profit improvement in the previous period to declines in revenue and profit due to lower-than-planned orders for research-related services. - FY2021Continued revenue decline and profit improvementAnnual report
「Due mainly to lower orders for call center services, revenue decreased by ¥134 million year on year, while operating profit increased by ¥10 million year on year.」
The revenue decline due to lower orders for call center services widened on a full-year basis, but operating profit increased year on year, resulting in lower orders coexisting with improved profitability. - FY2021-Q3WorsenedAnnual report
「Due mainly to lower orders for call center services, revenue decreased by ¥100 million year on year and operating profit decreased by ¥33 million year on year.」
For call center services, the impact worsened from a ¥33 million decline in revenue and a ¥6 million decrease in operating profit due to lower orders in the previous quarter to a ¥100 million decline in revenue and a ¥33 million decrease in operating profit. - FY2021-Q2WorsenedAnnual report
「Due mainly to lower orders for call center services, revenue decreased by ¥33 million year on year and operating profit decreased by ¥6 million year on year.」
For call center services, the explanation changed from revenue and profit growth due to continued order expansion in the previous period to revenue and profit declines due to lower orders. - FY2018RestatedAnnual report
「Due mainly to expanded orders for call center services, revenue increased by ¥217 million year on year and operating profit increased by ¥21 million year on year. As a result, revenue was ¥4,417 million, up 5.2% year on year, and operating profit was ¥198 million, up 12.2%.」
Expanded orders for call center services continued to contribute to both revenue and profit growth for the full fiscal year. - FY2018-Q3RestatedAnnual report
「Due mainly to expanded orders for call center services, revenue increased by ¥278 million year on year and operating profit increased by ¥52 million year on year.」
Expanded orders for call center services continue to be identified as a factor contributing to both revenue and profit growth. - FY2018-Q2MitigatedAnnual report
「Due mainly to expanded orders for call center services, revenue increased by ¥194 million year on year and operating profit increased by ¥21 million year on year.」
The explanation changed from a decline in profit due to higher outsourcing costs accompanying increased orders, as described in the previous quarter, to increased orders for call center services contributing to both revenue and profit growth in the current quarter. - FY2018-Q1First statedAnnual report
「Although revenue increased due to expanded orders for call center services, revenue increased by ¥120 million year on year while operating profit decreased by ¥8 million year on year due to higher outsourcing costs and other factors associated with the increase.」
In the support services business, expanded orders for call center services increased revenue, while higher outsourcing costs associated with those orders reduced operating profit.