The Kumamoto Earthquake and the Restoration of the BPO Center
First written in FY2016. 5 of 13 entries say "Restated". Latest entry: FY2025.
No other company in this theme has enough history to compare yet.
- FY2025AdvancedAnnual report
「Our group's management services (BPO) business operates BPO centers in Sapporo, Hamamatsu, Niigata, Kumamoto, Nago, and other locations, where it provides outsourced services including HR and accounting operations. Each BPO center has established business continuity and recovery plans in preparation for various disasters and put systems in place to continue operations and restore them promptly in the event of a disaster.」
The disclosure identifies Sapporo, Hamamatsu, Niigata, Kumamoto, Nago, and other locations as areas covered by the BPO centers, and discloses the business continuity and recovery plans for each site. - FY2023RestatedAnnual report
「Each BPO center has established business continuity and recovery plans in preparation for various disasters and put systems in place to continue operations and restore them promptly in the event of a disaster. However, if a large-scale disaster beyond expectations occurs and recovery takes an extended period, the performance of contracted services for customers may be delayed or become impossible, potentially adversely affecting the operating results and financial position of the group.」
The disclosure continues to address business continuity and recovery plans for the BPO centers in Hamamatsu, Niigata, Kumamoto, and elsewhere, as well as the risk of delays in performing contracted services following disasters beyond expectations. - FY2022ReframedAnnual report
「Each BPO center has established business continuity and recovery plans in preparation for various disasters and put systems in place to continue operations and restore them promptly in the event of a disaster. However, if a large-scale disaster beyond expectations occurs and recovery takes an extended period, the performance of contracted services for customers may be delayed or become impossible, potentially adversely affecting the operating results and financial position of the group.」
The focus has been organized from the restoration of an individual site following the Kumamoto earthquake to business continuity risks during climate-related events and disasters affecting the BPO centers in Hamamatsu, Niigata, and Kumamoto. - FY2019ReframedAnnual report
「Each BPO center has established business continuity and recovery plans in preparation for various disasters and put systems in place to continue operations and restore them promptly in the event of a disaster.」
The focus has shifted from the restoration and operation of individual sites following the Kumamoto earthquake to general disaster response and business continuity systems covering multiple BPO centers. - FY2019-Q1AdvancedAnnual report
「At the Kumamoto BPO center business, orders and revenue have remained solid, exceeding the same quarter of the previous year. Profit improved from the same quarter of the previous year through measures such as improving the efficiency of administrative functions.」
Orders and revenue at the Kumamoto BPO center exceeded the same period of the previous year, and profit also improved through greater efficiency in administrative functions. Efforts to address profitability challenges associated with expansion are progressing. - FY2018-Q3RestatedAnnual report
「At the Kumamoto BPO center business, orders and revenue have remained solid, exceeding the same quarter of the previous year. Profit decreased slightly because administrative expenses increased in line with revenue growth, but the business remained profitable.」
Orders and revenue at the Kumamoto BPO center exceeded the same period of the previous year. Although profit declined slightly because administrative expenses increased, the business remained profitable. - FY2018-Q2MitigatedAnnual report
「At the Kumamoto BPO center business, orders and revenue have remained solid, exceeding the same quarter of the previous year. Profit decreased slightly because administrative expenses increased in line with revenue growth, but the business remained profitable.」
Orders and revenue at the Kumamoto BPO center exceeded the same period of the previous year. Although profit declined slightly because administrative expenses increased, the business remained profitable rather than recording a loss. Profitability challenges associated with expansion have eased from the previous quarter. - FY2018-Q1WorsenedAnnual report
「The Kumamoto BPO center business has been steadily winning projects, and orders and revenue have remained firm. However, it recorded a loss because recruiting costs increased in line with revenue growth.」
The Kumamoto BPO center has maintained solid orders and revenue, but recorded a loss as recruiting costs increased with revenue growth, showing worsening operational efficiency and profitability challenges associated with expansion. - FY2017RestatedAnnual report
「The Kumamoto BPO center business has won projects as the BPO business has expanded, and both revenue and profit have increased steadily. Securing personnel is essential to business expansion, and as personnel costs and other expenses are trending upward, efficient operations will be key going forward.」
The disclosure indicates increases in projects, revenue, and profit at the Kumamoto BPO center, while identifying the securing of personnel, rising personnel costs, and efficient operations as challenges. - FY2017-Q3RestatedAnnual report
「The Kumamoto BPO center business has won projects as the BPO business has expanded, and both revenue and profit have increased steadily. As expenses such as personnel costs are trending upward with business expansion, efficient operations will be key going forward.」
The disclosure continues to describe projects won by the Kumamoto BPO center, increases in revenue and profit, and the challenges of higher personnel costs and efficient operations accompanying expansion. - FY2017-Q2RestatedAnnual report
「The Kumamoto BPO center business has won projects as the BPO business has expanded, and both revenue and profit have increased steadily. As expenses such as personnel costs are trending upward with business expansion, efficient operations will be key going forward.」
The disclosure continues to describe projects won by the Kumamoto BPO center, increases in revenue and profit, and the challenges of higher personnel costs and efficient operations accompanying expansion. - FY2017-Q1ReframedAnnual report
「The Kumamoto BPO center business has won projects as the BPO business has expanded, and both revenue and profit have increased steadily. As expenses such as personnel costs are trending upward with business expansion, efficient operations will be key going forward.」
The focus of the disclosure has shifted from recovery following the Kumamoto earthquake to the expansion of BPO projects and the operational efficiency challenges accompanying that expansion. - FY2016MaterialisedAnnual report
「Our company and group companies operating part of the management services (BPO) business in Kumamoto have already resumed operations.」
The disclosure states that the Kumamoto earthquake occurred and that BPO operations in Kumamoto resumed, as well as describing contributions to reconstruction and business development.