Review of BPO Business Processes
First written in FY2017-Q1. 14 of 27 entries say "Advanced", first in FY2018-Q1. Latest entry: 2026-08-13.
BUSINESS BRAIN SHOWA・OTA INC. moved to the "Worse" side of this theme in 2026, 4 years after the typical company in this theme (2022).
The whole theme swung hardest in 2022: 3 of 17 companies on the "Worse" side.
2 other companies' latest entry also says "Worsened".
- FY2026WorsenedAnnual report
「Although the accounting BPO and onsite BPO businesses performed strongly, business profit increased only slightly because of difficulties in the HR and payroll BPO and managed services businesses.」
While accounting BPO and onsite BPO are performing strongly, difficulties in HR and payroll BPO and managed services are constraining profit growth for the BPO business as a whole. - FY2025Decline in BPO profit due to restructuring costsAnnual report
「Although the onsite BPO business posted higher profit due to the contribution from Twinkle Co., Ltd., segment profit overall fell below the previous consolidated fiscal year because of the impact of restructuring costs and other factors in the HR and payroll services outsourcing business.」
While onsite BPO posted higher profit due to Twinkle's contribution, restructuring costs and other factors in the HR and payroll services outsourcing business pushed down profit for the BPO segment as a whole. - FY2023AdvancedAnnual report
「In the HR and payroll services outsourcing business, a reorganization of the sales structure is under way, and revenue remained at approximately the previous year's level. Profit increased because of the rebound following the resolution of underperforming projects in the previous consolidated fiscal year, among other factors.」
In HR and payroll BPO, the sales structure is being reorganized, and profit improved, partly because of the rebound following the resolution of underperforming projects. - FY2023-Q3AdvancedAnnual report
「The improvement in operating profit from the same quarter of the previous year was driven by the continued strong performance of the information security consulting business, the PLM support solutions business, where orders from major customers have begun to recover, and the HR and payroll services outsourcing business, where productivity has improved through operational improvements.」
In HR and payroll services outsourcing, higher productivity from operational improvements was specifically identified as a factor driving the improvement in company-wide operating profit. The benefits of improving BPO business processes continue to appear in performance. - FY2023-Q2AdvancedAnnual report
「The HR and payroll services outsourcing business, where productivity has improved through operational improvements, contributed to performance.」
In HR and payroll services outsourcing, higher productivity from operational improvements contributed to an improvement in operating profit. Revenue was ¥1,479 million and segment profit was ¥224 million, up from ¥111 million in the same period of the previous year. - FY2023-Q1AdvancedAnnual report
「In the HR and payroll services outsourcing business, revenue remained sluggish because of the impact of unprofitable projects in the previous consolidated fiscal year. However, profit increased as a result of steady progress in improving operations at the Niigata Center.」
Operational improvements at the Niigata Center progressed steadily, resulting in higher profit despite the continuing impact of unprofitable projects from the previous fiscal year. The benefits of improving BPO business processes are becoming clearly visible. - FY2022-Q3WorsenedAnnual report
「Meanwhile, profit fell below the same quarter of the previous year due to higher personnel and other expenses to strengthen the operating structure, as well as increased costs resulting from the occurrence of underperforming projects.」
In HR and payroll services outsourcing, profit fell below the same period of the previous year because of higher personnel expenses associated with strengthening the organizational structure and the emergence of underperforming projects, indicating that issues with improving business processes have again affected performance. - FY2022-Q2WorsenedAnnual report
「Profit fell below the same quarter of the previous year due to higher personnel and other expenses to strengthen the operating structure, as well as increased costs resulting from the occurrence of underperforming projects.」
In HR and payroll services outsourcing, the emergence of underperforming projects and higher costs associated with strengthening the organizational structure reduced profit, indicating that issues with improving BPO business processes have again affected performance. - FY2022-Q1AdvancedAnnual report
「The outsourcing business for global companies recorded higher orders and revenue than in the same quarter of the previous year. Profit also increased year on year, owing to higher revenue and the completion in the previous fiscal year of measures addressing unprofitable businesses and other issues.」
The response to unprofitable businesses and other issues has been completed, and profit from outsourcing services for global companies exceeded the same period of the previous year. The benefits of business-structure and business-process improvements are appearing in performance. - FY2021-Q3MitigatedAnnual report
「The company returned to profitability in the consolidated third quarter accounting period, as no new losses have arisen following recognition of the provision and the benefits of improving the business structure of the consolidated subsidiary acquired two years ago are gradually emerging.」
No new losses have arisen on projects with delayed operational improvements after the provision was recognized, and the benefits of improving the business structure of the acquired subsidiary have gradually emerged, resulting in a return to profitability in the third quarter. - FY2021-Q2WorsenedAnnual report
「Profit and loss deteriorated significantly from the same quarter of the previous year because ¥66 million in expected losses on projects with delayed operational improvements was recognized, and because improvements to the business structure of a consolidated subsidiary acquired the year before last have been delayed.」
In the BPO business, profit and loss deteriorated significantly year on year because of ¥66 million in losses on projects with delayed operational improvements and delays in improving the business structure of the acquired subsidiary. - FY2021-Q1WorsenedAnnual report
「Profitability deteriorated because of lower utilization rates resulting from upfront investment in projects scheduled to begin from the second quarter onward, delays in improving operations at some existing projects, and other factors, and was worse than in the same quarter of the previous year.」
In the BPO business, profitability deteriorated because of lower utilization rates resulting from upfront investment in projects yet to begin and delays in improving operations at existing projects, indicating that issues with improving business processes have again affected performance. - FY2020-Q3AdvancedAnnual report
「Improvement in the cost structure, mainly through fixed-cost reductions, progressed in the management services (BPO) business, resulting in performance above the same cumulative quarter of the previous year.」
In the BPO business, gross profit exceeded the same period of the previous year due to cost-structure improvements centered on fixed-cost reductions and improvements in quality and productivity. However, segment profit declined because of higher SG&A expenses, including personnel recruitment costs. - FY2020-Q1AdvancedAnnual report
「Gross profit exceeded the previous year’s level because, in the consulting and systems development business, measures to improve selling prices and productivity continued to take effect, while in the management services (BPO) business, the cost structure continued to improve, centered on fixed-cost reductions.」
In the BPO business, progress in improving the cost structure, mainly through fixed-cost reductions, lifted gross profit above the same period of the previous year. - FY2019AdvancedAnnual report
「Results were substantially above those of the previous fiscal year due to the reduction in data center costs and improved productivity achieved through the business structural reforms implemented in previous years.」
In the HR and payroll services outsourcing business, lower data center costs and higher productivity resulting from business restructuring drove profit well above the previous fiscal year. - FY2019-Q3AdvancedAnnual report
「In the human resources and payroll-related outsourcing services business, orders progressed steadily. Both revenue and profit exceeded the results for the same quarter of the previous year.」
In human resources and payroll-related outsourcing, orders progressed steadily, and both revenue and profit exceeded the same period of the previous year. Improvements have been made in the challenges of new customer acquisition and profitability that existed through the previous fiscal year. - FY2019-Q1AdvancedAnnual report
「In the human resources and payroll outsourcing services business based in the Niigata area, orders progressed steadily. Revenue was slightly below the same quarter of the previous year but remained solid. Profit was secured steadily as the benefits of improvements in the cost structure continued.」
In the Niigata-area BPO business, revenue was slightly below the same period of the previous year, but the ordering environment remained favorable, and profit was secured as the benefits of improvements in the cost structure continued. - FY2018AdvancedAnnual report
「In the human resources and payroll outsourcing services business based in the Niigata area, both orders and revenue progressed steadily, and profit was secured following improvements in the cost structure, primarily involving fixed costs.」
In the Niigata-area BPO business, improvements in the cost structure, primarily involving fixed costs, began to produce results, and profit was secured. - FY2018-Q3AdvancedAnnual report
「Profit was secured partly due to improvements in the cost structure, primarily involving fixed costs.」
In the Niigata-area human resources and payroll outsourcing business, profit was secured through improvements in the cost structure, primarily involving fixed costs. The effects of improving the business structure continue to be evident. - FY2018-Q2AdvancedAnnual report
「Profit was secured partly due to improvements in the cost structure, primarily involving fixed costs.」
In the Niigata-area human resources and payroll outsourcing business, profit was secured through improvements in the cost structure, primarily involving fixed costs. The effects of improving the business structure are becoming evident in concrete terms. - FY2018-Q1AdvancedAnnual report
「In the human resources and payroll outsourcing services business based in the Niigata area, orders were below the same quarter of the previous year due to the reaction to substantial orders from new customers in the previous year, but the ordering environment remained solid. Revenue also progressed steadily. Profit was secured partly due to improvements in the cost structure, primarily involving fixed costs.」
In the Niigata-area BPO business, orders were below the same period of the previous year, but the ordering environment and revenue remained solid, and profit was secured through improvements in the cost structure, primarily involving fixed costs. - FY2017RestatedAnnual report
「The company also recorded a loss because it made upfront investments to expand its market share.」
Upfront investments to expand BPO market share, the shortfall in new customer acquisition in the Niigata area, and recorded losses have continued, leaving the company with ongoing challenges in improving the business structure. - FY2017-Q3RestatedAnnual report
「The human resources and payroll outsourcing services business acquired in the previous fiscal year, which operates from a business location in the Niigata area, has remained weak, with orders and revenue below the level of new customer acquisition originally anticipated in the plan. Profit also tends to be concentrated toward fiscal year-end, and substantial costs were incurred through the nine-month period under review as the business structure was improved, resulting in a loss.」
In the Niigata-area BPO business, new customer acquisition has fallen short of plan, while costs associated with improving the business structure and recorded losses have continued. - FY2017-Q2RestatedAnnual report
「The human resources and payroll outsourcing services business acquired in the previous fiscal year, which operates from a business location in the Niigata area, has been receiving orders above plan. However, revenue has not yet reached the originally planned level of new customer acquisition. Profit also tends to be concentrated in the second half of the fiscal year, so the company is reviewing its business processes, while upfront costs incurred in the first half resulted in a loss.」
In the Niigata-area BPO business, the company continues to review its business processes to address the concentration of profit in the second half and the shortfall in new customer acquisition. - FY2017-Q1First statedAnnual report
「As profit tends to be concentrated in the second half of the fiscal year, the company is reviewing its business processes. However, in the first half, it incurred upfront costs and recorded a loss.」
The company is reviewing its business processes to address the concentration of BPO business profit in the second half of the fiscal year.