Transition to Hybrid BPO
First written in FY2022. 3 of 5 entries say "Advanced", first in FY2023. Latest entry: 2026-06-11.
2 other companies' latest entry also says "Advanced".
- 2026-06-11AdvancedFinancial Results Presentation
「We will shift to a service model in which AI and people work together to provide comprehensive support ranging from business outsourcing to decision-making support.」
The direction of Hybrid BPO is given concrete form as a service model in which AI and people work together, from business outsourcing through decision-making support. - FY2025AdvancedAnnual report
「Through High Value BPO, we will develop large-scale BPO services in specialist fields involving business improvement. Through BPaaS, we will develop highly productive and agile BPO services that integrate DX and BPO.」
The former Hybrid BPO direction has been developed into two specific business strategies: large-scale BPO in specialist fields through High Value BPO, and DX-integrated BPO through BPaaS. - FY2024ReframedAnnual report
「High Value BPO × BPaaS strategy: Through High Value BPO, we will expand into specialist fields involving business improvement, while also using the Group’s technology to promote not only business operations but also the DX of those operations.」
The former Hybrid BPO concept has been organized under BBS2026 as a strategy combining High Value BPO and BPaaS, integrating business operations with operational DX. - FY2023AdvancedAnnual report
「As a value-added strategy, the Company advanced the high-value positioning of its BPO business by providing business improvement consulting drawing on specialist knowledge, including that of accountants, and offering one-stop BPO services from planning and consulting through migration and operations. As a technology strategy, it promoted DX through the use of RPA and AI-OCR, driving substantial improvements in productivity and efficiency.」
Hybrid BPO was translated into concrete initiatives: business improvement using specialist knowledge such as accounting, one-stop service from planning through operations, and the use of RPA and AI-OCR. - FY2022First statedAnnual report
「Under its management services (BPO) business, the Company will provide “Hybrid BPO,” which combines analogue and digital processes through a transition to multi-function, high-value BPO and the use of the latest technologies such as RPA and AI.」
The Company is transitioning BPO to a multi-function, high-value model and newly presenting the integration of analogue and digital processes using RPA and AI as “Hybrid BPO.”