Building Lasting Relationships Through Community-Based Engagement, Customer Touchpoints and Community Formation
First written in FY2018. 3 of 4 entries say "Restated". Latest entry: FY2020-Q3.
The whole theme swung hardest in 2021: 2 of 6 companies on the "Worse" side.
4 other companies' latest entry also says "Restated".
- FY2020-Q3RestatedAnnual report
「We view the realities of this consumption structure through four keywords: “connections,” “customization,” “authenticity,” and “knowledge and fitness.” ・Providing products and services that deliver personal development and inner fulfillment, while responding to growing health-consciousness and demand for improved fitness against the backdrop of an aging population ・Responding to community development ・Responding to consumption trends at the local and area levels ・Developing services and manufacturing products based on the value of “restoring old things” We believe these initiatives are required.」
The company continues to view the consumption structure through four keywords and respond to community development, consumption trends at the local and area levels, and the value of restoration. - FY2020-Q1RestatedAnnual report
「We view the realities of this consumption structure through four keywords: “connections,” “customization,” “authenticity,” and “knowledge and fitness.” ・Responding to community development ・Responding to consumption trends at the local and area levels」
The company views the consumption structure through four keywords and is reiterating its approach of responding to community development and consumption trends at the local and area levels. - FY2019-Q3RestatedAnnual report
「Our Group established the medium-term management policy for fiscal 2018 through fiscal 2020 as "Creation and Innovation ～Improving Earning Power～," with fiscal 2018 as the first year and fiscal 2020 as the final year. It aims to build ongoing communication tailored to the needs of local customers, while differentiating itself from standardized services and products aimed at the mass market.」
The policy of building ongoing communication that responds to the needs of local customers and differs from standardized services has been reiterated. - FY2018First statedAnnual report
「Accordingly, the Group has established its medium-term management policy, “Creation and Innovation: Enhancing Earnings Power,” covering FY2018, the first fiscal year, through FY2020, the final fiscal year. While differentiating ourselves from standardized services and products aimed at the mass market, we will seek to build ongoing communication that responds to the needs of local customers.」
As shared initiatives under the new medium-term policy, the company has set out locally rooted, hands-on business development, trust-building by staff with product knowledge and genuine commitment, and community development among customers.