Hospitality Services Built on Professional Human Resources

「Overall customer satisfaction in customer surveys (overall satisfaction in customer surveys conducted by 公益社 Co., Ltd., the company's principal subsidiary): 94.6%; FY2024: 93.1%; FY2025: 95%」

「Overall customer satisfaction in customer surveys (overall satisfaction in customer surveys conducted by 公益社 Co., Ltd., the company's principal subsidiary): 94.6%; FY2024: at least the previous fiscal year's actual result」

「Funeral service revenue at the group's 3 funeral service companies increased 0.7% year on year during the period. This resulted from a 1.8% year-on-year increase in the average revenue per funeral, mainly for general funerals, despite a 1.1% year-on-year decrease in the total number of funerals. General funerals are defined as funerals with a value of ¥5 million or less.」

「Funeral service revenue at the group's 3 funeral service companies increased 6.3% year on year during the period. The group's total number of funerals conducted increased 2.7% year on year, mainly due to increases at 公益社 Co., Ltd. and 葬仙 Co., Ltd. The average revenue per funeral also increased, reflecting an increase in large-scale funerals, such as corporate funerals and memorial services, as well as a broad recovery in average revenue for other general funerals.」

「During the period, the number of funerals conducted increased at all 3 funeral service companies in the group, resulting in a 20.1% year-on-year increase in the group's total number of funerals conducted. Meanwhile, the average revenue per funeral increased, mainly due to a higher proportion of large-scale funerals and higher unit prices, resulting in a 23.5% year-on-year increase in the group's funeral service revenue.」

「Although the average revenue per funeral was affected by the COVID-19 pandemic from late February 2020 onward, measures by each company to raise unit prices for general funerals proved effective, resulting in a 0.5% year-on-year increase for the group as a whole.」

「During the period, the number of funerals conducted increased at all 3 funeral service companies in the group, resulting in a 5.5% year-on-year increase in the group's total number of funerals conducted. Meanwhile, the average revenue per funeral remained at the previous year's level for the group as a whole, as measures by each company to raise unit prices for general funerals proved effective.」

「The company believes this resulted from successful efforts to expand its service area through new openings, diversify customer acquisition channels and strengthen coordination among organizations. In general funerals, the average revenue per funeral increased in both the Kansai and Tokyo metropolitan areas as a result of improved proposal capabilities. Consequently, the total number of funerals conducted increased 1.2% year on year, while funeral service revenue increased 6.8% year on year.」

「The company believes this resulted from successful efforts to expand its service area through new openings and diversify customer acquisition channels. In general funerals, the average revenue per funeral also increased as a result of stronger proposal capabilities. Consequently, the total number of funerals conducted increased 1.7% year on year, while funeral service revenue increased 8.5% year on year.」

「In general funerals, the average revenue per funeral also increased as a result of stronger proposal capabilities.」

「Having recognized the traditional role of funerals, including sending off the deceased with dignity through ceremonies and services and caring for the bereaved in their grief, the company believes that, to respond to changes in the times, it must (1) provide hospitality services customized to each customer and (2) identify changes in customer needs and propose new funeral styles.」

「The number of funerals conducted increased 7.7% year on year due to the effects of the July 2016 newly constructed and renovated reopening of タルイ会館 大蔵谷 and the January 2017 opening of タルイ会館 西明石. As the average revenue per funeral increased through stronger proposal capabilities, funeral service revenue rose 19.2% year on year.」

「Having recognized the traditional role of funerals, including sending off the deceased with dignity through ceremonies and services and caring for the bereaved in their grief, the company believes that, to respond to changes in the times, it must (1) provide hospitality services customized to each customer and (2) identify changes in customer needs and propose new funeral styles.」

「Having recognized the traditional role of funerals, including sending off the deceased with dignity through ceremonies and services and caring for the bereaved in their grief, the company believes that, to respond to changes in the times, it must (1) provide hospitality services customized to each customer and (2) identify changes in customer needs and propose new funeral styles.」

「The company believes that, to respond to changes in the times, it must (1) provide hospitality services customized to each customer and (2) identify changes in customer needs and propose new funeral styles.」

「The company believes that, to respond to changes in the times, it must (1) provide hospitality services customized to each customer and (2) identify changes in customer needs and propose new funeral styles.」