Announced details
Travel industry
Ranked No. 1 on 4 of the 6 major indicators and No. 2 on the emotional engagement indicator
HIS was evaluated as a company and brand covered by the JCSI survey
The Service Productivity Council of the Japan Productivity Center. The organisation conducts the JCSI (Japanese Customer Satisfaction Index) survey. Other details, including its location, representative, capital and year established, are Not disclosed.
FY2026 JCSI (Japanese Customer Satisfaction Index) third survey, No. 1 in customer satisfaction in the travel industry. Ranked No. 1 on 4 indicators: perceived value, customer satisfaction, willingness to recommend and loyalty; ranked No. 2 on the emotional engagement indicator
Service Productivity Council of the Japan Productivity Center
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
FY2026 JCSI (Japanese Customer Satisfaction Index) third survey. Survey page URL: https://www.jpc-net.jp/research/detail/008197.html
| Item | Details |
|---|---|
| Names of Products / Services Covered | HIS services in the travel industry |
| Counterparty | Service Productivity Council of the Japan Productivity Center |
| Counterparty overview | The Service Productivity Council of the Japan Productivity Center. The organisation conducts the JCSI (Japanese Customer Satisfaction Index) survey. Other details, including its location, representative, capital and year established, are Not disclosed. |
| Relationship with the Company | HIS was evaluated as a company and brand covered by the JCSI survey |
| Applicable area | Travel industry |
| Award/certification name | FY2026 JCSI (Japanese Customer Satisfaction Index) third survey, No. 1 in customer satisfaction in the travel industry. Ranked No. 1 on 4 indicators: perceived value, customer satisfaction, willingness to recommend and loyalty; ranked No. 2 on the emotional engagement indicator |
| Awarding / certifying body | Service Productivity Council of the Japan Productivity Center |
| Quantitative Effects | Ranked No. 1 on 4 of the 6 major indicators and No. 2 on the emotional engagement indicator |
| Source | FY2026 JCSI (Japanese Customer Satisfaction Index) third survey. Survey page URL: https://www.jpc-net.jp/research/detail/008197.html |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.This was because HIS received recognition in the JCSI survey conducted by the Service Productivity Council of the Japan Productivity Center. The company stated that it will continue working to improve its hospitality, but did not explain the specific factors behind its No. 1 ranking this time.