Responding to Diverse Customer Needs and Providing High-Quality Services
First written in FY2016. 4 of 6 entries say "Restated". Latest entry: FY2026.
0 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「In addition, to maintain and strengthen its customer base, the Company is working to improve customer satisfaction by strengthening customer touchpoints through the bundled sale of gas and electricity, “Hokuriku Gas + Electricity,” and its member website, “Zutto Chikaku de Net,” as well as by providing value-added services such as a new pricing plan launched in September 2025 that includes a repair warranty for gas appliances.」
In addition to its existing policy of providing high-quality services, the company is implementing bundled sales, a member website and a new pricing plan with a repair warranty launched in September 2025 as specific measures to strengthen its customer base. - FY2023RestatedAnnual report
「While steadily advancing these initiatives, the Group aims to remain a corporate group trusted and chosen by local customers by continuing to provide high-value-added services that meet customer needs and changes in the environment.」
The company continues to provide high-value-added services that meet customer needs and changes in the environment. - FY2020RestatedAnnual report
「Accordingly, as a familiar presence for customers, the Company will maintain good relationships with both residential and commercial customers and promote the benefits of city gas in reducing environmental impact.」
The company continues to maintain good relationships with residential and commercial customers and promote the environmental benefits of city gas. - FY2018RestatedAnnual report
「While appropriately responding to liberalization, the Company will strengthen its production and supply systems to remain a company chosen by customers, provide a stable supply of energy centered on city gas, offer high-quality services that meet customers' diverse needs, and pursue business activities with closer ties to local communities.」
As measures to respond to liberalization, the company continues to pursue stable supply, high-quality services, meeting diverse customer needs and closer ties to local communities. - FY2017RestatedAnnual report
「While appropriately responding to liberalization, the Company will strengthen its production and supply systems to remain a company chosen by customers, provide a stable supply of energy centered on city gas, offer high-quality services that meet customers' diverse needs, and pursue business activities with closer ties to local communities.」
As measures to respond to liberalization, the company continues to pursue stronger production and supply systems, stable supply, high-quality services and closer ties to local communities. - FY2016First statedAnnual report
「The Company will provide high-quality services that meet customers' diverse needs and pursue business activities with closer ties to local communities.」
The company identifies meeting customer needs, providing high-quality services and maintaining close ties with local communities as its approach to competing.