Promoting “Face-to-Face Visits”
First written in FY2016. 3 of 7 entries say "Restated". Latest entry: FY2026.
3 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「We are working to improve customer satisfaction by strengthening customer contact through the bundled sale of gas and electricity, “Hokuriku Gas + Electricity,” and the member website “ずっと近くでねっと,” as well as by providing value-added services such as a new rate plan launched in September 2025 that includes repair coverage for gas appliances.」
The company has moved from expanding conventional face-to-face and web-based contact to specific customer-contact and value-added services, including bundled sales, a member website, and a new rate plan. - FY2023RestatedAnnual report
「Accordingly, we will promote the benefits of city gas by expanding the volume and quality of customer contact through various means, including face-to-face and web-based channels, while conducting sales activities across all fields, including expanding sales of appliances with limited seasonal demand fluctuations, and working to capture new demand for a variety of applications.」
The company has expanded its activities from conventional face-to-face visits to broader customer contact, including face-to-face and web-based channels, and more diverse sales activities. - FY2021ReframedAnnual report
「Accordingly, we will promote the benefits of city gas by expanding the volume and quality of customer contact through various means, including face-to-face and web-based channels, while conducting sales activities across all fields and working to capture new demand.」
The company has broadened both the wording and the means of engagement from the previous “Face-to-Face Visits” to expanded customer contact and sales activities, including face-to-face and web-based channels. - FY2020DroppedAnnual reportThis filing contains no reference to the name “Face-to-Face Visits” or to specific visiting activities.
- FY2018RestatedAnnual report
「Accordingly, as part of “visible, face-to-face sales,” we will further promote the “Face-to-Face Visits” that we have pursued for some time and promote to customers the benefits of city gas that help reduce environmental impact.」
The company continues to promote Face-to-Face Visits as a means of providing visible, face-to-face sales and promoting the environmental benefits of city gas. - FY2017RestatedAnnual report
「Accordingly, as part of “visible, face-to-face sales,” we will further promote the “Face-to-Face Visits” that we have pursued for some time and promote to customers the benefits of city gas that help reduce environmental impact.」
The company continues to position Face-to-Face Visits as a means of sales and customer contact and intends to promote the environmental benefits of city gas. - FY2016First statedAnnual report
「Accordingly, we will further promote the “Face-to-Face Visits” that we have pursued for some time and actively provide all customers with the latest information on city gas at every opportunity.」
The company is promoting expanded visits as a means of providing information to all customers and strengthening customer contact.