Tokyo Gas (9531) · RiskMitigated
Risk of being unable to reach the call center by telephone
First written in FY2019. 1 of 2 entries say "Mitigated", first in FY2020. Latest entry: FY2020.
2entries
2years
0from disclosures
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Same theme, other companies
Risk of customer support delays caused by a call center outageA theme 1 companies write about · 1 as a headwind · 0 as a tailwind
No other company in this theme has enough history to compare yet.
Full recordFilings, disclosures and news, newest first
- FY2020MitigatedAnnual report
「Accordingly, in preparation for natural disasters and other events, the Company is working to expand Web-based reception channels as alternatives to telephone support.」
In response to the risk of telephone support becoming unavailable, is expanding Web-based reception as an alternative channel. - FY2019First statedAnnual report
「Because the Company handles most customer inquiries by telephone, if the telephone lines to the call centre become unavailable, customer service could be disrupted across a wide area, potentially resulting in tangible and intangible losses, including damage to the Group's brand image.」
Describes the possibility that reliance on telephone reception could lead to widespread disruption of customer service and brand damage if the call centre becomes unreachable.