Reforming the Transaction Platform, Customer Experience and Business Productivity Through the Three Pillars of DX
First written in FY2023. 3 of 4 entries say "Advanced", first in FY2024. Latest entry: FY2026.
- FY2026AdvancedAnnual report
「DX Business enhancement and rationalization through data (number of active users) 4,000 Enterprise architecture integration progress (number of systems consolidated) 30 systems」
The Company has translated the 3 DX pillars into fiscal 2026 KPIs of 4,000 data users and 30 consolidated systems. - 2026-04-28AdvancedRevision to the earnings forecast
「As the social implementation of generative AI and other digital technologies accelerates, we will actively use AI and digital technologies to pursue a broad range of initiatives, from strengthening customer touchpoints to enhancing market competitiveness.」
In addition to its existing DX initiatives, the company is expanding the use of AI and digital technologies, including generative AI, to customer touchpoints and the enhancement of market competitiveness. - FY2024AdvancedAnnual report
「Initiative 2: The Company will introduce “Kraken,” a customer management system developed by UK-based Octopus Energy using advanced digital technology, to significantly improve the customer experience (CX). Initiative 3: The Company will fundamentally review staff workflows and double the productivity of indirect operations.」
Under the 3 DX pillars, the Company continues to implement specific measures, including beginning the introduction of the “Kraken” customer management system and doubling the productivity of indirect operations. - FY2023First statedAnnual report
「The Company is pursuing the following 3 DX initiatives. Initiative 1: In anticipation of new markets, including balancing services and environmental value, that are expected to grow as renewable energy becomes a primary power source, the Company will develop a digital transaction platform to serve as a future earnings base. Initiative 2: The Company will consolidate its customer management system infrastructure to significantly improve the customer experience (CX). Initiative 3: The Company will fundamentally review staff workflows and double the productivity of indirect operations.」
The Company has incorporated DX into the new medium-term plan as 3 initiatives: a digital transaction platform, consolidation of the customer management infrastructure, and doubling the productivity of indirect operations.