Response to the Improper Handling and Leakage of New Electricity Retailer Customer Information
First written in FY2024. 1 of 2 entries say "Materialised", first in FY2024. Latest entry: FY2026.
1 other company's latest entry also says "Restated".
- FY2026RestatedAnnual report
「Following the occurrence of inappropriate incidents, including the past issue involving the receipt of goods and money, the improper handling of new electricity retailer customer information and violations of the Antimonopoly Act, we have taken action under the guidance of the Board of Directors, Audit Committee and Compliance Committee, based in each case on a business improvement plan.」
For the issue involving the improper handling and leakage of new electricity retailer customer information, the company continues to respond based on existing business improvement plans and measures to prevent recurrence. This description does not indicate any new leakage. - FY2024MaterialisedAnnual report
「Regarding the improper handling of customer information belonging to other retail electricity operators and the leakage of customer information, we received requests for reports from the Electricity and Gas Market Surveillance Commission on 27 December 2022, and from the Personal Information Protection Commission and the Ministry of Economy, Trade and Industry on 13 January 2023, and submitted responses the following month in each case.」
For the issue involving the improper handling and leakage of new electricity retailer customer information, the disclosure describes requests for reports, emergency instructions, business improvement orders, submission of business improvement plans and measures to prevent recurrence.