Improving Employee Satisfaction, Customer Satisfaction and Store Profitability through the Service-Profit Chain (SPC)
First written in FY2017-Q1. 13 of 14 entries say "Restated". Latest entry: FY2025.
0 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「The company will work to improve customer and employee satisfaction, focus on creating salons that customers want to use throughout their lives and workplaces where employees can work with confidence, and pursue sustainable growth and development.」
The company continues to pursue the approach of improving employee and customer satisfaction simultaneously and linking them to store profitability and sustainable growth. - FY2024RestatedAnnual report
「Rather than pursuing only short-term profits, we will work to enhance customer and employee satisfaction, focus on creating salons that customers will want to use throughout their lives and workplaces where employees can work with confidence, and pursue sustainable growth and development.」
The company continues efforts to improve customer and employee satisfaction simultaneously and link them to sustainable growth at its salons. - FY2020-Q3RestatedAnnual report
「For some time, the company has been working under the Service-Profit Chain (SPC) framework on a program to further improve store profitability by raising employee and customer satisfaction simultaneously, and will continue these efforts.」
The company continues efforts under the SPC framework to improve employee and customer satisfaction and raise store profitability. - FY2019RestatedAnnual report
「For some time, the company has been working under the Service-Profit Chain (SPC) framework on a program to further improve store profitability by raising employee and customer satisfaction simultaneously, and will continue these efforts.」
The company continues efforts under the SPC framework to improve employee and customer satisfaction and raise store profitability. - FY2019-Q2RestatedAnnual report
「For some time, the company has been working under the Service-Profit Chain (SPC) framework on a program to further improve store profitability by raising employee and customer satisfaction simultaneously, and will continue these efforts.」
The company continues efforts under the SPC framework to improve employee and customer satisfaction and raise store profitability. - FY2019-Q1RestatedAnnual report
「For some time, the company has been working under the Service-Profit Chain (SPC) framework on a program to further improve store profitability by raising employee and customer satisfaction simultaneously, and will continue these efforts.」
The company continues efforts under the SPC framework to improve employee and customer satisfaction and raise store profitability. - FY2018RestatedAnnual report
「For some time, the company has been working under the Service-Profit Chain (SPC) framework on a program to further improve store profitability by raising employee and customer satisfaction simultaneously, and will continue these efforts.」
The company continues efforts under the SPC framework to improve employee and customer satisfaction simultaneously and raise store profitability. - FY2018-Q3RestatedAnnual report
「For some time, the company has been working under the Service-Profit Chain (SPC) framework on a program to further improve store profitability by raising employee and customer satisfaction simultaneously, and will continue these efforts.」
The company continues efforts under the SPC framework to improve employee and customer satisfaction simultaneously and raise store profitability. - FY2018-Q2RestatedAnnual report
「For some time, the company has been working under the Service-Profit Chain (SPC) framework on a program to further improve store profitability by raising employee and customer satisfaction simultaneously, and will continue these efforts.」
The company continues efforts under the SPC framework to improve employee and customer satisfaction simultaneously and raise store profitability. - FY2018-Q1RestatedAnnual report
「For some time, the company has been working under the Service-Profit Chain (SPC) framework on a program to further improve store profitability by raising employee and customer satisfaction simultaneously, and will continue these efforts.」
The company continues efforts under the SPC framework to improve employee and customer satisfaction simultaneously and raise store profitability. - FY2017RestatedAnnual report
「For some time, the company has been working under the Service-Profit Chain (SPC) framework on a program to further improve store profitability by raising employee and customer satisfaction simultaneously, and will continue these efforts.」
The company continues efforts under the SPC framework to improve employee and customer satisfaction simultaneously and raise store profitability. - FY2017-Q3RestatedAnnual report
「For some time, the company has been working under the Service-Profit Chain (SPC) framework on a program to further improve store profitability by raising employee and customer satisfaction simultaneously, and will continue these efforts.」
The company continues a program under the SPC framework to improve employee and customer satisfaction simultaneously and raise store profitability. - FY2017-Q2RestatedAnnual report
「For some time, the company has been working under the Service-Profit Chain (SPC) framework on a program to further improve store profitability by raising employee and customer satisfaction simultaneously, and will improve the program's effectiveness by continuing these efforts.」
The company continues a program under the SPC framework to improve employee and customer satisfaction simultaneously and raise store profitability. - FY2017-Q1First statedAnnual report
「For some time, the company has been working under the Service-Profit Chain (SPC) framework on a program to further improve store profitability by raising employee and customer satisfaction simultaneously, and will improve the program's effectiveness by continuing these efforts.」
The company continues a program under the Service-Profit Chain framework to improve employee and customer satisfaction simultaneously and raise store profitability.