Risk of Breaches of the Secrecy of Communications, Personal Information and Customer Information
First written in FY2016. 3 of 7 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
- FY2025Specific measures against fraudulent contracts and special fraudAnnual report
「We are also implementing measures against crimes such as bank transfer fraud and the sending of spam, including strengthening identity verification by restricting payment methods; preventing large-scale fraudulent contracting by limiting the number of contracted lines; sharing subscriber information for lines whose users cannot be verified among mobile operators and strengthening screening; and suspending fixed-line telephone numbers and other services used for special fraud, such as bank transfer fraud, in response to requests from investigative authorities.」
In addition to measures against information leakage and cyberattack risks, the company specifically described identity verification, contract restrictions, information sharing and suspension measures for lines used for fraudulent contracts and special fraud. - FY2023Specified the scope of measures against cyberattacks and unauthorised useAnnual report
「We are strengthening various safety management measures from technical, organisational and personnel perspectives, including managing access rights for the customer information systems that manage customer information, enhancing usage monitoring, retaining access logs, and prohibiting the removal of internal data and copying from business computers to external storage media.」
While continuing to disclose the risk of information leakage, the company specifically described measures including access-rights management, monitoring, log retention, prohibiting copying to external media, and audits and training for dealers. - FY2022RestatedAnnual report
「In addition, in recent years, concern has grown not only about information leakage but also about the handling of customer information. We are developing our internal organisation to ensure the proper handling of customer information.」
The company continues to describe the growing focus on the handling of customer information and the development of a protection framework, in addition to information leakage. - FY2021Added the growing focus on handling customer information and the associated response costsAnnual report
「In addition, in recent years, concern has grown not only about information leakage but also about the handling of customer information. We are developing our internal organisation to ensure the proper handling of customer information.」
In addition to the existing risk of information leakage, the company described growing concern about the handling of customer information and the possibility of future cost increases associated with developing a protection framework. - FY2019RestatedAnnual report
「We cannot guarantee that information will not be leaked in the future. If information is leaked, the Group’s brand image and credibility may be seriously damaged, and the Group may incur substantial compensation costs, potentially adversely affecting its financial position and results of operations.」
While describing its management framework and information security measures, the company continues to disclose the possibility of future information leakage and its potential impact if it occurs. - FY2017RestatedAnnual report
「As described above, we have established an internal management system for personal and customer information and are making company-wide efforts to raise awareness among employees and business contractors regarding personal and customer information, but we cannot guarantee that information will not be leaked in the future.」
The company continues to disclose measures including an information security policy, usage restrictions and monitoring, an information security committee, and audits and training for dealers, as well as the possibility of information leakage. - FY2016First statedAnnual report
「As described above, we have established an internal management system for personal and customer information and are making company-wide efforts to raise awareness among employees and business contractors regarding personal and customer information, but we cannot guarantee that information will not be leaked in the future.」
Measures including an information security policy, an information security committee, and tighter usage restrictions and monitoring are described together with the potential impact of a leak on the brand and financial position.