Impact of Customer Information Leaks on Reputation and Performance
First written in FY2016. 8 of 10 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2026: 31 of 105 companies on the "Worse" side.
- FY2026RestatedAnnual report
「The group may experience increased customer cancellations due to a relative decline in its competitive advantage resulting from the loss of social credibility caused by personal information leaks or reputational damage, as well as a decline in recoverability due to the loss of customer information resulting from cyberattacks, system failures, and other factors, potentially requiring the recognition of substantial allowance for doubtful accounts and impairment losses.」
The risk of customer information leaks, cyberattacks, and system failures leading to cancellations, bad debts, and impairment continues. - FY2025RestatedAnnual report
「The group may experience increased customer cancellations due to a relative decline in its competitive advantage resulting from the loss of social credibility caused by personal information leaks or reputational damage, as well as a decline in recoverability due to the loss of customer information resulting from cyberattacks, system failures, and other factors, potentially requiring the recognition of substantial allowance for doubtful accounts and impairment losses.」
The disclosure continues to describe the risk of customer information leaks, cyberattacks, and system failures leading to cancellations, bad debts, and impairment. - FY2024RestatedAnnual report
「The group may experience increased customer cancellations due to a relative decline in its competitive advantage resulting from the loss of social credibility caused by personal information leaks or reputational damage, as well as a decline in recoverability due to the loss of customer information resulting from cyberattacks, system failures, and other factors, potentially requiring the recognition of substantial allowance for doubtful accounts and impairment losses.」
The disclosure continues to explain the risk of customer information leaks, including information loss caused by cyberattacks and system failures and the resulting potential effects on cancellations, bad debts, and impairment. - FY2023Cyberattacks and system failures addedAnnual report
「The group may experience increased customer cancellations due to a relative decline in its competitive advantage resulting from the loss of social credibility caused by personal information leaks or reputational damage, as well as a decline in recoverability due to the loss of customer information resulting from cyberattacks, system failures, and other factors, potentially requiring the recognition of substantial allowance for doubtful accounts and impairment losses.」
The risk of information leaks affecting credibility and operating results has been expanded to include information loss caused by cyberattacks and system failures, and the resulting potential effects on cancellations, bad debts, and impairment. - FY2021RestatedAnnual report
「If such information were to leak for any reason, the Group could lose the trust of its customers and others, which could in turn affect its business performance.」
The risk of information leaks affecting credibility and operating results is reconfirmed. - FY2020RestatedAnnual report
「If such information were to leak for any reason, the Group could lose the trust of its customers and others, which could in turn affect its business performance.」
The risk of information leaks affecting credibility and operating results is reiterated. - FY2019RestatedAnnual report
「If such information were to leak for any reason, the Group could lose the trust of its customers and others, which could in turn affect its business performance.」
The risk of information leaks affecting credibility and operating results is reiterated. - FY2018RestatedAnnual report
「If such information were to leak for any reason, the Group could lose the trust of its customers and others, which could in turn affect its business performance.」
The risk of information leaks affecting credibility and operating results is reiterated. - FY2017RestatedAnnual report
「If such information were to leak for any reason, the Group could lose the trust of its customers and others, which could in turn affect its business performance.」
The risk of information leaks affecting credibility and operating results is reiterated. - FY2016First statedAnnual report
「If such information were to leak for any reason, the Group could lose the trust of its customers and others, which could in turn affect its business performance.」
Identifies the potential impact of customer-information leaks on the Group's reputation and performance.