Lower Churn and Higher Profit per Employee
First written in FY2016. 3 of 5 entries say "Restated". Latest entry: FY2020.
No other company in this theme has enough history to compare yet.
- FY2020DroppedAnnual report
「Our group considers increasing recurring profit, a source of stable long-term earnings, and achieving high capital efficiency to be priority issues, and is working to increase the number of new contracts for each product and improve productivity, including through cost reductions.」
There is no separate reference to reducing churn, the support system or employee training; these have been replaced by new contracts and cost reduction and productivity improvements. - FY2019RestatedAnnual report
「To maintain ongoing business relationships with existing customers, including by reducing churn, we will strengthen our support system and thoroughly implement employee training, including compliance training, while addressing the improvement of profit per employee as an issue.」
The company continues to identify reducing churn through its support system and employee training, as well as increasing profit per employee, as issues to address. - FY2018RestatedAnnual report
「To maintain ongoing business relationships with existing customers, including by reducing churn, we will strengthen our support system and thoroughly implement employee training, including compliance training, while addressing the improvement of profit per employee as an issue.」
The company continues to identify reducing churn through its support system and employee training, as well as increasing profit per employee, as issues to address. - FY2017RestatedAnnual report
「To maintain ongoing business relationships with existing customers, including by reducing churn, we will strengthen our support system and thoroughly implement employee training, including compliance training, while addressing the improvement of profit per employee as an issue.」
The company continues to identify reducing churn through its support system and employee training, as well as increasing profit per employee, as issues to address. - FY2016First statedAnnual report
「To maintain ongoing business relationships with existing customers and reduce churn, we will strengthen our support structure and thoroughly educate employees, including on compliance, while working to improve profit per employee.」
Identifies customer retention through stronger support and training, together with higher employee productivity, as key challenges.