Risk of communications service outages caused by natural disasters, accidents and cyberattacks
First written in FY2016. 4 of 12 entries say "Materialised", first in FY2020. Latest entry: 2026-08-07.
The whole theme swung hardest in 2026: 17 of 84 companies on the "Worse" side.
- 2026-08-07MaterialisedEarnings
「We extend our deepest sympathy to everyone affected by the Reiwa 8 Kumamoto Earthquake and to their families. The KDDI Group will continue to make every effort to support the recovery of the affected areas.」
The company disclosed the occurrence of the Reiwa 8 Kumamoto Earthquake and its response to the recovery of the affected areas. - FY2026Increase in the number of serious accidentsAnnual report
「Number of serious accidents (equipment failures) *Based on the Ministry of Internal Affairs and Communications' criteria and guidelines for determining whether an accident must be reported 0 cases 2 cases」
The sustainability medium-term targets table reports 2 actual equipment failures against a target of 0 for fiscal 2025. - FY2024-Q3MaterialisedAnnual report
「We extend our heartfelt sympathy to everyone affected by or evacuated because of the 2024 Noto Peninsula Earthquake and to their families. Since the earthquake occurred, we have worked to restore the communications network promptly while simultaneously providing support to evacuation shelters, support for data communications and donations of relief funds, and will continue to make every effort to support the recovery of the affected areas.」
The natural disaster risk materialised as the Noto Peninsula Earthquake, prompting responses including restoration of the communications network, support for evacuation shelters and support for data communications. - FY2023MitigatedAnnual report
「Since the communications outage last July, we have thoroughly conducted verification aimed at strengthening our communications infrastructure. We have also worked to prevent a recurrence and improve quality by establishing an organisation to promote quality and service improvements and conducting company-wide countermeasure drills.」
As responses to the communications outage in July 2022, described verification of the communications infrastructure, establishment of a promotion structure and company-wide training. - FY2023-Q3MitigatedAnnual report
「We take seriously the communications outage that occurred last July and have conducted a thorough review of our communications network. We continue to pursue fundamental reforms across the Company to improve network quality. In addition, we are working to expand our methods of disclosing information from the customer's perspective and delivering timely and appropriate information.」
As a response to the communications outage in July 2022, explicitly stated that, in addition to fundamental network reform, the Company would expand its methods of disclosing information to customers. - FY2023-Q2MitigatedAnnual report
「The Group is working to improve network reliability and prevent service outages in order to reduce as far as possible the risks of service outages and interruptions caused by communications failures, natural disasters and accidents. Specifically, it has established policies for implementing disaster-response operations, taken measures to prepare for disasters and maintained close coordination with relevant organisations in Japan and overseas so that communications services can be secured even during disasters. When a disaster occurs, each Group company's functions are used to the fullest extent, and efforts are made 24 hours a day, 365 days a year to maintain communications and restore facilities promptly.」
Following the communications outage on 2 July 2022, specifically disclosed risk-reduction measures including improved network reliability, preventive measures and a 24-hour, 365-day recovery system. - FY2023-Q1MaterialisedAnnual report
「A failure in communications equipment that occurred on 2 July 2022 resulted in communications services being difficult to use for an extended period.」
The communications outage risk materialised as a communications equipment failure on 2 July 2022. The Company plans to issue refunds and expects the impact on business results to be approximately ¥7.5 billion. It has also established a meeting to strengthen its communications infrastructure and customer support and is advancing measures to prevent a recurrence. - FY2022WorsenedAnnual report
「At the end of the previous consolidated fiscal year, we assumed that the effects of COVID-19 would continue for at least the whole of fiscal 2021. However, in preparing the consolidated financial statements for the current period, we have changed this assumption, based on the current situation and information available at this time, to one that the effects will continue for at least the whole of fiscal 2022 and have made the related accounting estimates.」
The assumption regarding the duration of the impact of COVID-19 was extended from at least fiscal 2021 to at least the whole of fiscal 2022. - FY2021WorsenedAnnual report
「During the second quarter consolidated accounting period, we assumed that the effects of COVID-19 would continue for at least the whole of fiscal 2020. However, as the business environment surrounding the Company remains unpredictable, in preparing the consolidated financial statements for the current period, we have changed this assumption, based on the current situation and information available at this time, to one that the effects will continue for at least the whole of fiscal 2021 and have made the related accounting estimates.」
The assumed duration of the impact of COVID-19 was extended from at least fiscal 2020 to at least the whole of fiscal 2021. - FY2021-Q2WorsenedAnnual report
「At the end of the previous consolidated fiscal year, we assumed that the effects of COVID-19 would continue through the first half of fiscal 2020. In light of the current situation and based on information available at this time, we have changed this assumption to one that the effects will continue for at least the whole of fiscal 2020 and have made the related accounting estimates.」
The assumed duration of the impact of COVID-19 was extended from through the first half of fiscal 2020 to at least the whole of fiscal 2020. The impact on the financial statements was considered immaterial. - FY2020MaterialisedAnnual report
「In addition, the global spread of COVID-19 has increased uncertainty about the outlook for the global economy, including the declaration of a state of emergency in Japan.」
The previously identified risk of service outages caused by natural disasters and infectious diseases materialised through specific events, namely the global spread of COVID-19 and the declaration of a state of emergency in Japan. - FY2016First statedAnnual report
「However, if service outages caused by failures in network systems or communications equipment, large-scale erroneous billing or charging, or lost opportunities to provide products and services due to the closure of sales agencies or disruptions to logistics occur, the Group's financial condition and business results may be adversely affected by damage to its brand image and credibility and a decline in customer satisfaction.」
Listed earthquakes, tsunamis, typhoons, infectious diseases, war and terrorism, power outages, viruses and cyberattacks as causes of service outages, and described its business continuity plan and recovery measures.