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U-Next Holdings (9418) · InitiativeFirst stated

Consolidation of customer support operations and enhancement of contact center capabilities

First written in FY2020. . Latest entry: FY2020.

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Strengthening the contact center through consolidation of customer support operations across group companiesA theme 1 companies write about · 0 as a headwind · 1 as a tailwind

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  1. FY2020First statedAnnual report

    「December 2019: Consolidated the customer service operations of group companies, including telemarketing and customer centers, and opened the “USEN Shared Service Center” in Shibuya as a high-level contact center.」

    The company began an operating initiative in December 2019 to consolidate customer service operations across group companies and enhance contact center functions.
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U-Next Holdings's next results are scheduled for 2026-10-14. Read the earnings preview
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Consolidation of customer support operations and enhancement of contact center capabilities | U-NEXT HOLDINGS Co.,Ltd. (9418) | Komori