Customer and User Support Services During the COVID-19 Pandemic
First written in FY2020-Q3. 1 of 2 entries say "Advanced", first in FY2020. Latest entry: FY2020.
0 other companies' latest entry also says "Advanced".
Not enough years or companies yet to draw the terrain. The sentences above are computed from what exists.
- FY2020AdvancedAnnual report
「We also launched the “USEN Subsidy Diagnostic Service,” which helps subscriber customers understand complex subsidy programs and supports them in receiving subsidies. Through services unique to the USEN Group, we supported a broad range of business establishments and users, continued to focus on meeting customer needs for remote and contactless services, and worked to expand our lineup of new services, including store-focused IoT services, to improve customer convenience.」
In addition to existing free services and fee-waiver support, the company launched subsidy diagnosis and application support services, expanding its support measures to address needs for remote and contactless services. - FY2020-Q3First statedAnnual report
「Under the “Voice-Powered Social Distance Project,” we provided COVID-19 prevention messages free of charge to hospitals, supermarkets, restaurants and other establishments nationwide. We also provided support for takeout and delivery services for restaurants, free cloud-camera services for stores as a security measure during temporary closures, and call-forwarding services. In addition, to support foreign nationals who had lost their jobs or employment opportunities, we waived placement fees for our comprehensive foreign talent support service, waived data top-up charges for our MVNO service used to watch online classes and download teaching materials on smartphones, and provided live-streaming infrastructure for performances without audiences free of charge.」
As a response to the spread of COVID-19, the company has for the first time provided a consolidated description of multiple free-of-charge initiatives, including infection-prevention messages, takeout and delivery support, cloud cameras, call forwarding, foreign talent support, MVNO data communications and live streaming without audiences.