Announced details
Customer interactions, customer support for corporate clients, inspection and progress management in logistics, and network signal improvement for communications services
Improved proposal success rates for corporate-only plans, improved and standardized interaction quality, and maintenance of stable shipping quality. However, specific figures are Not disclosed.
The CRM Best Practice Award has been received 15 times overall
The company received an award sponsored by the council. Capital and personal relationships are Not disclosed.
The general incorporated association that sponsors the CRM Best Practice Award. Other information, including its location, representative, capital and year of establishment, is Not disclosed.
2026 CRM Best Practice Award: Continuation Award
AI-Powered Stable Operations Challenge Model
General Incorporated Association CRM Council
8th Floor, Shinjuku Eastside Square, 6-27-30 Shinjuku, Shinjuku-ku, Tokyo
Impact on financial performance is not disclosed.
The company does not address Contract Value / Offering price.
CRM Best Practice Award sponsored by the General Incorporated Association CRM Council
Awards and certifications
| Item | Details |
|---|---|
| Names of Products / Services Covered | Global WiFi®, AI Network Signal Improvement Plan, Dedicated Coaching AI |
| Counterparty | General Incorporated Association CRM Council |
| Counterparty overview | The general incorporated association that sponsors the CRM Best Practice Award. Other information, including its location, representative, capital and year of establishment, is Not disclosed. |
| Relationship with the Company | The company received an award sponsored by the council. Capital and personal relationships are Not disclosed. |
| Launch date | The AI Network Signal Improvement Plan began being offered in August 2026 (actual). |
| Applicable area | Customer interactions, customer support for corporate clients, inspection and progress management in logistics, and network signal improvement for communications services |
| Award/certification name | 2026 CRM Best Practice Award: Continuation Award, AI-Powered Stable Operations Challenge Model |
| Awarding / certifying body | General Incorporated Association CRM Council |
| Location | 8th Floor, Shinjuku Eastside Square, 6-27-30 Shinjuku, Shinjuku-ku, Tokyo |
| Quantitative Effects | Improved proposal success rates for corporate-only plans, improved and standardized interaction quality, and maintenance of stable shipping quality. However, specific figures are Not disclosed. |
| Usage history | The CRM Best Practice Award has been received 15 times overall |
| Impact on Business Performance | Impact on financial performance is not disclosed. |
| Source | CRM Best Practice Award sponsored by the General Incorporated Association CRM Council |
| type | Awards and certifications |
Items this document does not state (5)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The company’s initiatives to leverage the strengths of AI and people in customer interactions and service delivery were recognized. Specific examples include interaction analysis using dedicated coaching AI, AI-assisted inspection and progress management, and the provision of an AI Network Signal Improvement Plan.