Worth reading
66In focus
0–100. This measures how worthwhile something is to read, not how good or bad the company is.Direction
Improvement
Direction inferred from the company’s description.Scale
3000
戸（Re・lationの管理戸数）Wording
Definitive
How definitive the wording is.Announced details
Resident app “totono”チャットセンター（BPOサービス）
Applicable field (uses covered by this announcement)
不動産管理、入居者対応、問い合わせ対応、各種申請、契約内容確認、業務効率化
Launch date2026年1月13日（運用開始済み）
Relationship between the counterparty and the company
Sumasapo Inc.9342
Relationship with the Company
株式会社スマサポが株式会社Re・lationに「totono」を導入・提供する取引関係。資本関係・人的関係はNot disclosed
Counterparty株式会社Re・lation
本社：静岡県浜松市、代表取締役：髙橋秀幸、不動産管理事業を基盤に施設運営など多角的な事業を展開、管理戸数：約3,000戸
Location (as indicated in this announcement)
管理戸数：約3,000戸
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Resident app “totono”, チャットセンター（BPOサービス） |
| Counterparty | 株式会社Re・lation |
| Counterparty overview | 本社：静岡県浜松市、代表取締役：髙橋秀幸、不動産管理事業を基盤に施設運営など多角的な事業を展開、管理戸数：約3,000戸 |
| Relationship with the Company | 株式会社スマサポが株式会社Re・lationに「totono」を導入・提供する取引関係。資本関係・人的関係はNot disclosed |
| Launch date | 2026年1月13日（運用開始済み） |
| Applicable area | 不動産管理、入居者対応、問い合わせ対応、各種申請、契約内容確認、業務効率化 |
| Location scale | 管理戸数：約3,000戸 |
Items this document does not state (11)
Contract ValueOffering priceContract DateAward/certification nameAwarding / certifying bodyRegistration number and expiry dateLocationQuantitative EffectsUsage historyImpact on Business PerformanceSource
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.電話・チャットによる問い合わせ対応の増加や返信漏れによる二次クレームを改善し、FAQ、チャットセンター（BPO）、カスタマイズ性を活用して業務効率化と入居者満足度向上を図るため。
How to read this page
This is not the documentKomori reads the disclosure the company filed and writes this summary. Figures are as stated by the company and are not audited.
Weight is not a verdictIt measures how much this changes what the company had already told the market. It is not a view on the shares.
Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.