Risk of Declining Service Quality, Claims and Lawsuits
First written in FY2020. 8 of 12 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2025: 12 of 70 companies on the "Worse" side.
16 other companies' latest entry also says "Mitigated".
- FY2026MitigatedAnnual report
「As of the end of the current consolidated fiscal year, payments of compensation to customers for damages caused by the cyberattack were largely complete, and almost all of the payments were covered by proceeds from the Company’s insurer.」
Payment of compensation and reimbursement through insurance for customer losses, including shipping delays and cancellations caused by cyberattacks, is largely complete. - FY2026-H1MaterialisedAnnual report
「Extraordinary loss Damages - 323,273」
Damages of ¥323.273 million related to cyberattacks were recognized as an extraordinary loss, and customer response costs and damages arising from service disruptions have actually occurred. - FY2025MaterialisedAnnual report
「These are damages paid as of the end of the current consolidated fiscal year to customers that suffered losses, including shipping delays and shipment cancellations, as a result of cyberattacks on the Company.」
Damages of ¥358.570 million arose from shipping delays and cancellations associated with cyberattacks, including compensation paid to customers, demonstrating the actual materialization of service-quality and performance risks. - FY2025-Q1RestatedAnnual report
「During the cumulative first quarter of the current consolidated fiscal year, there were no material changes in the emergence of new business or other risks, or in the business or other risks described in the securities report for the previous fiscal year.」
The Company states that there have been no material changes regarding the risks of declining service quality, claims and litigation. - FY2024-Q3RestatedAnnual report
「During the cumulative third quarter of the current consolidated fiscal year, there were no material changes in the emergence of new business or other risks, or in the business or other risks described in the securities report for the previous fiscal year.」
The Company states that there have been no material changes regarding the risks of declining service quality, claims and litigation. - FY2024-Q2RestatedAnnual report
「During the cumulative second quarter of the current consolidated fiscal year, there were no material changes in the emergence of new business or other risks, or in the business or other risks described in the securities report for the previous fiscal year.」
The Company states that there have been no material changes regarding the risks of declining service quality, claims and litigation. - FY2023-Q3RestatedAnnual report
「During the cumulative third quarter of the current consolidated fiscal year, there were no material changes in the emergence of new business or other risks, or in the business or other risks described in the securities report for the previous fiscal year.」
The Company states that there have been no material changes regarding the risks of declining service quality, claims and litigation. - FY2023-Q2RestatedAnnual report
「During the cumulative second quarter of the current consolidated fiscal year, there were no material changes in the emergence of new business or other risks, or in the business or other risks described in the securities report for the previous fiscal year.」
The Company states that there have been no material changes regarding the risks of declining service quality, claims and litigation. - FY2023-Q1RestatedAnnual report
「During the cumulative first quarter of the current consolidated fiscal year, there were no material changes in the emergence of new business or other risks, or in the business or other risks described in the securities report for the previous fiscal year.」
The Company states that there have been no material changes regarding the risks of declining service quality, claims and litigation. - FY2022-Q3RestatedAnnual report
「In addition, there were no material changes in the “Business and Other Risks” described in the securities report for the previous fiscal year.」
The Company states that there have been no material changes regarding the risks of declining service quality, claims and litigation. - FY2021RestatedAnnual report
「The Company may receive claims for damages or be subject to lawsuits, collectively referred to below as “litigation and other legal proceedings,” arising from problems or incidents involving service quality and other matters.」
The Company continues to implement risk-mitigation measures for service-quality problems, claims and litigation through master agreements and prompt responses. - FY2020First statedAnnual report
「The Company may receive claims for damages or be subject to lawsuits, collectively referred to below as “litigation and other legal proceedings,” arising from problems or incidents involving service quality and other matters.」
The disclosure explains the impact of declining quality and litigation, while identifying facility improvements, training, accident-report assessments and master agreements as countermeasures.