Enhancing EC customer service through telephone support and improved product information
First written in FY2018. 5 of 7 entries say "Restated". Latest entry: FY2020.
No other company in this theme has enough history to compare yet.
- FY2020DroppedAnnual report
「The B2C business was transferred on 31 March.」
The e-commerce business centred on telephone assistance was transferred on 31 March 2020 and ceased to be part of the Company's operations. - FY2020-Q2RestatedAnnual report
「Particularly in the field of care products, although the site is an e-commerce platform, we are committed to providing customer service that is as close as possible to face-to-face sales, with a strong emphasis on telephone assistance and services that stay close to our customers.」
The Company continues to operate its e-commerce business with a policy of prioritising telephone assistance and providing customer service similar to face-to-face sales. - FY2020-Q1RestatedAnnual report
「Particularly in the field of care products, although the site is an e-commerce platform, we are committed to providing customer service that is as close as possible to face-to-face sales, with a strong emphasis on telephone assistance and services that stay close to our customers.」
The Company continues to pursue a policy of prioritising telephone assistance and providing customer service similar to face-to-face sales. - FY2019-Q3RestatedAnnual report
「Particularly in the field of care products, although the site is an e-commerce platform, we are committed to providing customer service that is as close as possible to face-to-face sales, with a strong emphasis on telephone assistance and services that stay close to our customers.」
The Company continues to operate its e-commerce business with a policy of prioritising telephone assistance and providing customer service similar to face-to-face sales. - FY2019-Q2RestatedAnnual report
「Particularly in the field of care products, although the site is an e-commerce platform, we are committed to providing customer service that is as close as possible to face-to-face sales, with a strong emphasis on telephone assistance and services that stay close to our customers.」
The Company continues to operate its e-commerce business with a policy of prioritising telephone assistance and providing customer service similar to face-to-face sales. - FY2019-Q1RestatedAnnual report
「Particularly in the field of care products, although the site is an e-commerce platform, we are committed to providing customer service that is as close as possible to face-to-face sales, with a strong emphasis on telephone assistance and services that stay close to our customers.」
The Company continues to pursue an e-commerce customer-service policy that prioritises telephone assistance. - FY2018First statedAnnual report
「The Company is working to build an e-commerce site that enables customers to purchase and sell more suitable products by providing more accurate and detailed product information and improving the quality of service provided by telephone operators.」
The Company is strengthening customer service, including telephone assistance tailored to older customers and specialist-store-style websites.