Becoming a hybrid sales and service provider
First written in FY2021. 1 of 3 entries say "Restated". Latest entry: FY2024.
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- FY2024ReframedAnnual report
「The Group will leverage its position as both a service provider and a service seller, particularly in the new-lifestyle market, to provide one-stop agency services for essential utilities such as electricity, gas and internet that customers need when starting a new life, reduce the burden on customers and enhance its unique brand strength.」
Recasts the “hybrid provider of sales and services” concept as one-stop delivery and brand enhancement based on the Group’s dual role as service provider and seller. - FY2022RestatedAnnual report
「As a hybrid provider of sales and services that connects customers with the final step that neither web nor mass advertising can reach, we will maximize the value of the “last mile” through inside sales and deliver better services worldwide.」
Reaffirms the policy of enhancing last-mile value through inside sales as a hybrid provider handling both sales and service delivery. - FY2021First statedAnnual report
「We aim to establish, at the highest level, the expertise of both service providers and service sellers as a “hybrid provider of sales and services.”」
Describes a business model in which the Group handles both service provision and sales, resolving customers’ concerns through a single provider.