Delivering the Best Service to Customers First, at the Optimal Time and in the Optimal Manner
First written in FY2021. 6 of 8 entries say "Restated". Latest entry: FY2024.
The whole theme swung hardest in 2025: 2 of 11 companies on the "Worse" side.
0 other companies' latest entry also says "Dropped".
- FY2024DroppedAnnual report
「Our management philosophy is to “remain a group in which all employees can ultimately make economically rational decisions.”」
The filing no longer presents the former customer-first philosophy centered on the “best service.” It has been replaced by a management philosophy focused on long-term profit and enhancing corporate value. - FY2023-Q3RestatedAnnual report
「The last-mile business seeks to deliver the “best service” to customers at the “necessary time” and in the “optimal manner.”」
Continues to explicitly define customer value in the last-mile business. - FY2023-Q2RestatedAnnual report
「The last-mile business seeks to deliver the “best service” to customers at the “necessary time” and in the “optimal manner.”」
Continues to explicitly define customer value in the last-mile business. - FY2023-Q1RestatedAnnual report
「The last-mile business seeks to deliver the “best service” to customers at the “necessary time” and in the “optimal manner.”」
Continues to explicitly define customer value in the last-mile business. - FY2022RestatedAnnual report
「To achieve this, providing high-quality customer service is the Group’s highest priority.」
Continues to state at the outset of its management policy that high-quality customer support is the highest priority. - FY2022-Q3RestatedAnnual report
「The last-mile business seeks to deliver the “best service” to customers at the “necessary time” and in the “optimal manner.”」
Continues to explicitly define customer value in the last-mile business. - FY2022-Q2RestatedAnnual report
「The last-mile business seeks to deliver the “best service” to customers at the “necessary time” and in the “optimal manner.”」
Continues to explicitly define customer value in the last-mile business. - FY2021First statedAnnual report
「The Group currently operates a last-mile business under the corporate philosophy, “Make people around the world happy through connecting and giving.” It seeks to deliver the “best service” to customers at the “necessary time” and in the “optimal manner.”」
Defines the corporate philosophy and customer value pursued in business operations.