AB&Company (9251) · RiskMitigated
Risk of Brand and Reputational Damage from Customer Complaints
First written in FY2022. 1 of 2 entries say "Mitigated", first in FY2023. Latest entry: FY2023.
2entries
2years
0from disclosures
How it moved
Same theme, other companies
Impact on Performance from Deteriorating Service Quality and Serious ComplaintsA theme 9 companies write about · 9 as a headwind · 0 as a tailwind
2 other companies' latest entry also says "Mitigated".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Full recordFilings, disclosures and news, newest first
- FY2023MitigatedAnnual report
「The Group seeks to improve the quality of its beauty services through its own training programs and other measures. However, if complaints from customers arising from the quality of the beauty services provided by the Group adversely affect its brand image,」
The risk of reputational damage from customer complaints remains, while the Group’s own training programs are identified as a quality-improvement measure. - FY2022First statedAnnual report
「If customer complaints arising from the quality of the beauty services provided by the Group were to adversely affect its brand image, this could affect the Group's results of operations.」
The Company identified customer complaints arising from the quality of its beauty services and the resulting impact on its brand image as a standalone risk.