Komori
Bewith (9216) · FactBPO revenue down, contact center revenue up

Revenue structure centered on the contact center

First written in FY2022. 4 of 12 entries say "Restated". Latest entry: FY2026.

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ProgressHeldSoftenedWorseOtherFY2022 – FY20262022: 120222023: 420232024: 320242025: 220252026: 22026
Same theme, other companies
Revenue mix centered on contact center servicesA theme 2 companies write about · 0 as a headwind · 1 as a tailwind

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Full recordFilings, disclosures and news, newest first
  1. FY2026BPO revenue down, contact center revenue upAnnual report

    「Contact center services 26,565; BPO services 7,836; Other 1,921」

    Full-year revenue from contact center services increased from ¥26,050 million in the previous year to ¥26,565 million, while BPO services decreased from ¥8,925 million to ¥7,836 million.
  2. FY2026-H1Decline in contact center and BPO revenueAnnual report

    「Six months ended 30 November 2025 (1 June 2025 to 30 November 2025): Contact center services 13,151; BPO services 3,970; Other 818」

    Revenue for the six months ended 30 November 2025 was ¥13,151 million from contact center services, ¥3,970 million from BPO services and ¥818 million from other services. Revenue from the two main services declined from ¥13,250 million for contact center services and ¥4,513 million for BPO services in the same period of the previous year.
  3. FY2025Decline in the contact center share of revenueAnnual report

    「Among these, contact center services account for approximately 70% of our group's revenue.」

    The contact center share of revenue is stated as approximately 70%, down from approximately 80% previously.
  4. FY2025-H1Decline in BPO revenue and revenue shareAnnual report

    「Six months ended 30 November 2024 (1 June 2024 to 30 November 2024): Contact center services 13,250,701; BPO services 4,513,750; Other 625,912」

    Revenue from contact center services decreased from ¥13,514.625 million in the same period of the previous year to ¥13,250.701 million, while BPO services decreased from ¥5,287.894 million to ¥4,513.750 million. BPO's share of the revenue mix, which had risen through the previous fiscal year, also declined.
  5. FY2024Increase in BPO revenue shareAnnual report

    「Fiscal year ended 31 May 2024 (1 June 2023 to 31 May 2024): Contact center services 26,773,105; BPO services 10,424,594; Other 1,055,343」

    Revenue from contact center services decreased to ¥26,773 million, while BPO services increased to ¥10,425 million, further increasing BPO's share of the revenue mix.
  6. FY2024-Q3Increase in BPO revenue shareAnnual report

    「Nine months ended 29 February 2024 (1 June 2023 to 29 February 2024): Contact center services 20,003,198; BPO services 7,948,274; Other 769,778」

    Revenue from contact center services decreased from ¥20,424.881 million in the same period of the previous year to ¥20,003.198 million, while BPO services increased from ¥4,840.536 million to ¥7,948.274 million, raising BPO's share of the revenue mix.
  7. FY2024-Q2Changes in the revenue mixAnnual report

    「Revenue for the cumulative second quarter period comprised ¥13,514.625 million from contact center services, ¥5,287.894 million from BPO services and ¥536.814 million from Other.」

    Contact center services remain the largest component of revenue, while revenue from BPO services increased from ¥2,852.585 million in the same period of the previous year to ¥5,287.894 million, increasing its share of the revenue mix.
  8. FY2024-Q1RestatedAnnual report

    「Revenue for the cumulative first quarter period comprised ¥6,925.370 million from contact center services, ¥2,467.346 million from BPO services and ¥257.542 million from Other.」

    Contact center services continued to account for the largest share of revenue in the first quarter, reconfirming the single-segment structure of the contact center and BPO business.
  9. FY2023RestatedAnnual report

    「Among these services, contact centers account for approximately 80% of the Group's revenue.」

    There has been no significant change in the revenue structure centered on contact centers.
  10. FY2023-Q3RestatedAnnual report

    「Revenue for the cumulative third quarter period comprised ¥20,424.881 million from contact center services, ¥4,840.536 million from BPO services and ¥422.126 million from Other.」

    Contact center services continued to account for the largest share of revenue during the cumulative quarterly period, and the business was reported as a single segment.
  11. FY2023-Q2RestatedAnnual report

    「Revenue for the cumulative second quarter period comprised ¥13,500.388 million from contact center services, ¥2,852.585 million from BPO services and ¥250.509 million from Other.」

    Contact center services continued to account for the largest share of revenue during the cumulative quarterly period, and the business was reported as a single contact center and BPO segment.
  12. FY2022First statedAnnual report

    「Among these services, contact centers account for approximately 80% of the Group's revenue.」

    Contact centers account for approximately 80% of revenue in the targeted business process area.
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