Omnia LINK and Communications Infrastructure Failures
First written in FY2022. 2 of 3 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2026: 16 of 83 companies on the "Worse" side.
- FY2025RestatedAnnual report
「If the service remains unable to operate normally due to various disruptions, malfunctions or serious defects, or due to network failures in communications infrastructure provided by external service providers, contact-center operations may be seriously disrupted」
The risks of operational disruption and claims for damages due to failures involving Omnia LINK and communications infrastructure, together with measures involving quality assurance, inspections and recovery procedures, have been reconfirmed. - FY2023RestatedAnnual report
「If the service remains unable to operate normally due to various disruptions, malfunctions or serious defects, or due to network failures in communications infrastructure provided by external service providers, contact-center operations may be seriously disrupted, and our group's business performance and financial position may be affected, including through claims for damages relating to lost profits and other losses incurred by customers as a result.」
The risks of operational disruption and claims for damages due to failures involving Omnia LINK and communications infrastructure, together with measures involving quality assurance, inspections and recovery procedures, have been reconfirmed. - FY2022First statedAnnual report
「If the service remains unable to operate normally due to various disruptions, malfunctions or serious defects, or due to network failures in communications infrastructure provided by external service providers, the performance of contact-center operations may be seriously disrupted.」
The possibility that failures involving Omnia LINK, which is used internally and sold externally, and communications infrastructure may lead to business interruptions and claims for damages is described.