Announced details
Contact centers, customer service, VOC analysis, and multichannel support covering email, chat, web forms, external FAQs, and other channels
TechMatrix describes FastSeries as having “one of the strongest implementation track records in Japan,” but the specific number of installations is Not disclosed
Bewith and TechMatrix have integrated the contact center systems each company provides. No capital or personnel relationship is disclosed.
Head office: Minato-ku, Tokyo. Representative Director and President: Yai Takaharu (矢井 隆晴). The company operates information infrastructure, application and service, and medical systems businesses. It provides the FastSeries contact center CRM and FAQ knowledge systems.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Omnia LINK (cloud PBX), FastHelp (FastHelp contact center CRM system), FastGenie (FastGenie AI service) |
| Counterparty | TechMatrix Corporation (TSE Prime Market, securities code 3762) |
| Counterparty overview | Head office: Minato-ku, Tokyo. Representative Director and President: Yai Takaharu (矢井 隆晴). The company operates information infrastructure, application and service, and medical systems businesses. It provides the FastSeries contact center CRM and FAQ knowledge systems. |
| Relationship with the Company | Bewith and TechMatrix have integrated the contact center systems each company provides. No capital or personnel relationship is disclosed. |
| Launch date | 22 July 2026 (integration commenced; actual date) |
| Applicable area | Contact centers, customer service, VOC analysis, and multichannel support covering email, chat, web forms, external FAQs, and other channels |
| Usage history | TechMatrix describes FastSeries as having “one of the strongest implementation track records in Japan,” but the specific number of installations is Not disclosed |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To accelerate customer responses, improve interaction quality, reduce operators’ workloads, eliminate silos between systems, and make effective use of customer interaction data, including call recordings.