Service Quality Shortfalls and Defect Liability
First written in FY2023. 2 of 3 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2026: 6 of 25 companies on the "Worse" side.
37 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「If we fail to meet the quality standards required by customers, orders decline because customer satisfaction falls, or unexpected defects arise in services we provide and we become liable for losses suffered by customers as a result, this may affect our business results and financial position.」
The company continues to disclose the risks of failing to meet service-quality standards, declining orders and liability for defects. - FY2024RestatedAnnual report
「If we fail to meet the quality standards required by customers, orders decline because customer satisfaction falls, or unexpected defects arise in services we provide, this may affect our business results and financial position.」
The company continues to recognize the risks of failing to meet service-quality standards and liability for defects, and addresses them by improving technical expertise through education. - FY2023First statedAnnual report
「If we fail to meet the quality standards required by customers, orders decline because customer satisfaction falls, or unexpected defects arise in services we provide and we become liable for losses suffered by customers as a result, this may affect our business results and financial position.」
The company addresses quality risks by improving technical expertise through education and training.