Providing services that are easy and stress-free for customers
First written in FY2017. 2 of 4 entries say "Restated". Latest entry: FY2021.
No other company in this theme has enough history to compare yet.
- FY2021AdvancedAnnual report
「Developing services that visualize environmental impact and reduction effects (meeting customers' desire to see and achieve stress-free service)」
The stress-free services objective was translated into specific measures: disclosing carbon footprints, improving operational efficiency to help reduce GHG emissions, and visualizing those improvements. - FY2019RestatedAnnual report
「The company will implement the following initiatives based on 3 basic policies: focused allocation of management resources to areas of strength, centered on the offshore business; provision of stress-free services from the customer's perspective; and promotion of its environmental strategy and development of emissions-free businesses into core businesses.」
The provision of stress-free services was reconfirmed as one of the basic policies of Rolling Plan 2019. - FY2018RestatedAnnual report
「The company will understand customer needs beyond the framework of its conventional sales activities and provide solutions, or stress-free services, using digital technologies.」
The company maintained stress-free services as a long-term objective and identified the provision of solutions using digital technologies as an initiative. - FY2017First statedAnnual report
「The company aims to provide user-friendly, stress-free services for customers worldwide and become a strong, resilient presence that is always close to its customers.」
As its desired state 10 years from now, the company identified ease of use and stress-free services for customers, as well as being close to customers.