Difficulty Recruiting Drivers

「The shortage of bus drivers is becoming more serious, and the average age is rising」

「Labor shortages are expected to make it difficult to maintain routes in the bus business and reduce the operating rate in the taxi business, among other effects, and may affect the group’s business performance and financial condition. The recent labor shortage is negatively affecting business performance.」

「In recent years, the bus industry has faced worsening conditions for recruiting crew members. In addition, the revision and implementation in April 2024 of the improvement standards notice for bus drivers increased the number of crew members required, exacerbating labor shortages and making it increasingly difficult to maintain current transportation capacity.」

「In the taxi business, 神奈中タクシー㈱ worked actively to recruit employees. This and other measures helped secure crew members, increasing the operating rate and resulting in higher revenue.」

「For drivers in the passenger automobile transportation business, who account for a large proportion of group employees, we have strengthened recruitment activities through a range of advertising media and broadened access to employment for people without the licenses required for driving duties, including new graduates, by supporting them in obtaining those licenses. In addition, we provide comprehensive programs, including repeated basic training using our in-house driving course, to help employees acquire driving skills, and promote employee retention through regular follow-up.」

「The recent labor shortage is negatively affecting business performance.」

「The recent labor shortage is negatively affecting business performance.」

「The group is working to create an environment that supports diverse working styles, with the aim of being a company where employees can work comfortably and want to work. For drivers in the general passenger automobile transportation business, who account for a large proportion of group employees, we have strengthened recruitment activities through a range of advertising media and broadened access to employment for people without the licenses required for driving duties, including new graduates, by supporting them in obtaining those licenses. In addition, from December 2019, we began operating a training facility equipped with a driving course, enhancing post-hire driving instruction to establish the foundations of professional driving and promoting employee retention through regular follow-up.」

「In the taxi business, we promoted the introduction of the JPN TAXI, a next-generation universal-design taxi that is easy for a wide range of customers, including older people and wheelchair users, to use. In September, we installed payment-enabled tablet devices in all vehicles, and in December enhanced the service area for dispatch requests when using a taxi-sharing dispatch app on mobile devices, working to improve convenience for users of radio-dispatch services. However, revenue declined due to the impact of reduced operations caused by crew shortages.」

「In the taxi business, we promoted the introduction of the JPN TAXI, a next-generation universal-design taxi that is easy for a wide range of customers, including older people and wheelchair users, to use. We also worked to promote use of radio-dispatch services through smartphone apps and other means and improve convenience by installing payment-enabled tablet devices in all vehicles in September. However, revenue declined due to the impact of reduced operations caused by crew shortages.」

「Although the number of users of radio-dispatch services using a smartphone app and IVR increased, revenue declined due to the impact of reduced operations caused by crew shortages.」

「Although the number of users of the radio dispatch service introduced in August 2017 via a smartphone app and an interactive voice response (IVR) system increased, revenue declined due to the impact of reduced operations caused by a shortage of drivers.」

「In the taxi business, we promoted the introduction of the JPN TAXI, a next-generation universal-design taxi that is easy for a wide range of customers, including older people and wheelchair users, to use, thereby improving convenience. We also worked to acquire customers through radio-dispatch services using a smartphone app and IVR, and began a pilot program in October for flat-rate taxi services for older people in Atsugi and Isehara. However, revenue declined due to the impact of reduced operations caused by crew shortages.」

「In the taxi business, we promoted the introduction of the JPN TAXI, a next-generation universal-design taxi that is easier to board and alight from, including for wheelchair users, and worked to improve convenience. We also worked to acquire customers through radio-dispatch services using a smartphone app and interactive voice response (IVR), but revenue declined due to the impact of reduced operations caused by crew shortages.」

「In the taxi business, use of the Support Taxi transportation service, tailored to the needs of a wide range of customers, including older people and expectant mothers, progressed steadily. We also worked to acquire customers, including by launching a radio-dispatch service in August using a smartphone app and an interactive voice response (IVR) system, but revenue declined due to the impact of reduced operations caused by crew shortages.」

「In the passenger transport business, use of the “Support Taxi” transportation service, tailored to the various needs of customers including older people and expectant mothers, progressed steadily. However, revenue declined due to the impact of reduced operations caused by a shortage of drivers.」

「To meet the diversifying needs of older people and families with children, use of the Support Taxi service, launched in the previous fiscal year to provide accompaniment when going out and sightseeing guidance, among other services, progressed steadily. However, revenue declined due to reduced operations resulting from crew shortages.」

「In addition, use of the “Support Taxi” service, launched in the previous fiscal year to meet the diverse needs of older people and families raising children by providing assistance when going out and sightseeing guidance, among other services, progressed steadily. However, revenue declined due to reduced operations caused by a shortage of drivers.」

「In the passenger transport business, use of the “Support Taxi” service, launched in the previous fiscal year to meet the diverse needs of older people and families raising children by providing assistance when going out and sightseeing guidance, among other services, progressed steadily. However, revenue declined due to reduced operations caused by a shortage of drivers.」

「A continued difficulty in recruiting crew members could hinder future business expansion and may affect the group’s business performance and financial condition.」