Pursuing a Customer-Oriented Approach
First written in FY2016. 7 of 9 entries say "Restated". Latest entry: FY2026.
Nankai moved to the "Worse" side of this theme in 2026, 3 years after the typical company in this theme (2023).
7 other companies' latest entry also says "Reframed".
- FY2026ReframedAnnual report
「<NANKAI Group Management Principles> (*2) • Customer focus: As a company rooted in the local community, we consistently act from the customer's perspective.」
Customer focus under the former "Group Management Policies" was renamed the "NANKAI Group Management Principles." - FY2023RestatedAnnual report
「• Customer focus: As a company rooted in the local community, we consistently act from the customer's perspective.」
Customer focus continues to be a group management policy. - FY2022RestatedAnnual report
「• Customer focus: As a company rooted in the local community, we consistently act from the customer's perspective.」
Customer focus continues to be explicitly stated as a group management policy. - FY2020RestatedAnnual report
「Customer focus As a company rooted in the local community, we consistently act from the customer's perspective.」
Customer focus continues to be explicitly stated as a group management policy. - FY2018-Q3RestatedAnnual report
「The Group has established its universal management priorities of “commitment to safety and security,” “environmental responsibility,” “commitment to compliance” and “customer focus” as its group management policies. By reliably implementing these policies, the Group will meet the trust of all stakeholders and strive to build and maintain sound, positive relationships.」
Customer focus continues to be a group management policy. - FY2018-Q2RestatedAnnual report
「The Group has established its universal management priorities of “commitment to safety and security,” “environmental responsibility,” “commitment to compliance” and “customer focus” as its group management policies. By reliably implementing these policies, the Group will meet the trust of all stakeholders and strive to build and maintain sound, positive relationships.」
Customer focus continues to be a group management policy. - FY2017-Q3RestatedAnnual report
「The Group has established its universal management priorities of “commitment to safety and security,” “environmental responsibility,” “commitment to compliance” and “customer focus” as its group management policies. By reliably implementing these policies and further strengthening its crisis-management framework, including disaster preparedness, the Group will meet the trust of all stakeholders and strive to build and maintain sound, positive relationships.」
Customer focus has been reaffirmed as a group management policy. - FY2017-Q2RestatedAnnual report
「The Group has established its universal management priorities of “commitment to safety and security,” “environmental responsibility,” “commitment to compliance” and “customer focus” as its group management policies. By reliably implementing these policies and further strengthening its crisis-management framework, including disaster preparedness, the Group will meet the trust of all stakeholders and strive to build and maintain sound, positive relationships.」
Customer focus continues to be a group management policy. - FY2016First statedAnnual report
「The Group has established “commitment to safety and security,” “environmental responsibility,” “commitment to compliance” and “customer focus” as its group management policies」
First introduced as an item in the group management policies.